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We're seeking an experienced Empty Homes Manager to join our team and lead the delivery of a high-quality repairs service. This role involves managing both office-based colleagues and multi-skilled operatives, driving performance, improving service delivery and ensuring a strong customer focus across our repairs operations. This is a great opportunity for someone looking to make a positive impact across the Bradford district. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Effectively manage and support a team of both office based staff and a team of multi disciplined operatives who are making repairs to our properties, using measures to continually review and improve performance and output. Ensure a strong customer focus among the team and promote improved service delivery in accordance with the Repairs Offer. Monitor customer satisfaction, investigate customer complaints and put in place strategies to address any failings in the service. Use measures and data to identify and remove any blockages in flow from the repairs process to maximise repair turnaround and performance. Increase the ability of individuals to multi skill and undertake training to further improve our service and develop our team from within. Manage and review works completed. Ensure risks are managed and all colleagues are aware of safe working practices and that these are being adhered to. Provide cover and attend management meetings in the absence of the Senior Manager.