[EMEA] - Digital & Experience Strategist, Retail sector
ciandt
| Company | ciandt |
| Category | Retail |
| Location | London |
| Remote | Hybrid |
| Employment | Full-time |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 14 Apr 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (lever) |
Description
At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.
CI&T are looking for an experienced Strategist (6+ years) to help lead the day-to-day execution of strategy across our Retail client engagements in EMEA.
At CI&T, strategy sits at the intersection of business ambition, human experience, and technology execution. We help clients identify opportunities for growth and transformation and turn them into strategies that connect business goals, customer needs, and the technology required to deliver them.
You will be front and centre in strategic engagements, helping retail clients frame complex business challenges, identify opportunities, and translate strategy into clear, actionable programmes.
You will work closely with Client Partners, Growth Units, engineers, product teams, and senior strategists to shape proposals, structure engagements, and ensure our work delivers both commercial impact and meaningful customer outcomes.
Over time, you will also contribute to the development of industry propositions, helping translate industry insight into repeatable offerings that can scale across clients.
Experience in Retail and/or CPG is strongly preferred for this role.
Role Responsibilities
1. Lead customer & commercial strategy on client engagements
Lead the day-to-day strategic work across retail client engagements.
Frame business problems, identify growth and transformation opportunities, and define clear strategic directions that connect business ambition, customer experience, and digital execution.
Develop outcome-led strategies tied to revenue growth, customer experience improvement, operational efficiency, and capability development.
Work with Client Partners to translate strategy into clear programmes, initiatives, and roadmaps that delivery teams can execute.
2. Shape and drive proposals and new business
Play a leading role in shaping the strategic thinking behind proposals and RFPs.
Work with Client Partners and Growth Units to structure compelling opportunity narratives and clear value propositions.
Bring clarity to client challenges, define strong problem statements, and help translate opportunities into credible programmes of work.
Support pitches and senior client conversations where strategic framing is required.
3. Build strong client relationships
Act as a trusted senior advisor to client stakeholders.
Help account leads identify new opportunities and shape growth plays.
Convert informal discussions into clear, structured opportunities for CI&T.
4. Bridge business, customer experience, tech and delivery
Ensure strategies are actionable, feasible, and aligned with what delivery teams can build and scale.
Collaborate with AI, data, engineering, and product leaders to translate customer and business needs into technology-enabled solutions.
Help delivery teams understand the customer context and experience outcomes behind the work they are building.
5. Define capabilities and operating implications
Help clients understand the capabilities required to deliver their strategy, across business, customer experience, and technology.
Identify gaps in areas such as digital product development, data and AI capabilities, customer experience delivery, and operational processes.
Work with client teams to define practical capability roadmaps and operating model implications, including how teams, technology, and ways of working need to evolve.
Focus on enabling transformation through capabilities, rather than formal organisational change programmes.
6. Guide strategy