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Hi-Altitude Brands | Health & Wellness | Remote (Los Angeles County, CA Preferred) About Hi-Altitude Brands Hi-Altitude Brands, through our flagship brand, Stonehenge Health, is a fast-growing direct-to-consumer supplement company on a mission to help people live healthier, more vibrant lives. We develop premium, science-backed formulations featuring clinically studied branded ingredients that set us apart from competitors. Our products are sold through our website, Amazon, and Walmart, reaching hundreds of thousands of customers nationwide. We are a fully remote team that values autonomy, ownership, and results. We move fast, test constantly, and hold ourselves to high standards. If you thrive in environments where your work has a direct, measurable impact, you will fit right in. Position Overview Hi-Altitude Brands is seeking an Email Marketing/SMS Manager to execute lifecycle programs for our flagship brand, Stonehenge Health, and future brands under the Hi-Altitude portfolio of health-forward lifestyle brands. Through science-backed, thoughtfully formulated products, Stonehenge Health supports elevated wellness routines that help people feel their best, so they can fully enjoy life’s meaningful moments.  Ownership includes day-to-day execution of campaigns, automated flows, segmentation, and deployment across email and SMS. Hi-Altitude Brands has built a successful DTC business through disciplined performance marketing, and lifecycle is a primary revenue lever. The Email/SMS Marketing Manager turns lifecycle strategy into shipped programs that drive retention, subscription growth, and customer lifetime value.  Precision is everything. This position demands obsessive attention to detail, rigorous procedural QA, and zero-defect execution. Every send reaches a large, engaged customer base where errors compound quickly across deliverability, revenue, and brand trust. This position reports to the Director of Lifecycle. Requirements Campaign and Flow Execution Build, QA, and deploy email and SMS campaigns in Klaviyo against the lifecycle roadmap set by the Director of Lifecycle Build and maintain automated flows, including welcome, post-purchase, replenishment, win-back, browse abandonment, cart abandonment, and review request Manage send schedules and calendar coordination across promotional, lifecycle, and transactional sends Build dynamic content and personalization that adapts based on customer attributes Execute against subscription milestones in coordination with Recharge and Shopify Plus events Develop and optimize on-site lead capture and subscriber acquisition flows, including pop-ups, post-purchase opt-ins, and incentive structures that grow the email and SMS list while protecting deliverability Segmentation and Targeting Build and maintain customer segments based on behavioral, transactional, and subscription attributes Apply segmentation logic to maximize relevance and minimize over-mailing Manage tag and customer property structures inside Klaviyo to support segmentation Partner with the Director of Lifecycle on cohort definitions and audience strategy Deliverability, QA, and Hygiene Own inbox placement, sender reputation, and deliverability monitoring Maintain list hygiene, including bounce management, unsubscribe handling, and re-engagement protocols Own and maintain a documented pre-send QA checklist applied to every campaign and flow, including rendering tests, link checks, personalization validation, segmentation review, and audience size confirmation Ensure compliance with FTC, TCPA, CAN-SPAM, and SMS regulatory requirements Platform Administration Serve as Klaviyo platform administrator, including user management, integration health, and platform-wide configuration Troubleshoot and resolve Klaviyo and integration issues raised by CX, ecommerce, and other teams Maintain technical documentation for flow architecture, segment logic, and int