Job Opportunities API

Who we are : Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025 , we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce   better outcomes for our customers . The Opportunity:   As an Email Marketing Specialist , you will play a critical role in delivering personalized customer experiences that connect fans with the events they love. As a member of the CRM team, you will  be responsible for  the hands-on execution, optimization, and quality assurance of email, push notification, and in-app messaging campaigns across the customer lifecycle.   This role is ideal for someone who enjoys both the technical and strategic aspects of CRM marketing.  You'll   leverage  Braze, Liquid templating, customer data, and HTML email development to build dynamic, personalized campaigns that drive engagement, app adoption, repeat purchases, and revenue growth.   As Vivid Seats continues to invest in our CRM and Customer Data Platform capabilities,  you'll  help scale sophisticated customer journeys, automation programs, and personalization strategies that reach millions of fans across multiple channels.   You will work alongside an experienced cross-functional team and  have the opportunity to  make a measurable impact on customer engagement and business performance.   How your role contributes to the success of Vivid Seats:   Data-fueled personalization: Leverage CRM technology, customer data, and Liquid scripting to create highly personalized email, push, and in-app experiences that increase engagement, repeat purchase behavior, and customer lifetime value. Seamless multi-touch engagement: Build, deploy, and  optimize  dynamic customer journeys across email, push, and in-app channels, ensuring consistent and relevant experiences throughout the customer lifecycle. Strategic execution: Partner with CRM, Product, Engineering, and Analytics teams to deliver campaigns, automation programs, and personalization initiatives that drive app adoption, customer engagement, and revenue growth.   How your role expectations will progress in the first 30, 90 and  180 days   30 days  in:   Complete new hire orientation and gain the tools, resources, and context needed to be successful. Learn how ticket marketplaces operate  and how CRM contributes to customer acquisition, engagement, retention, and revenue growth. Acclimate to  team processes, company  objectives , and Vivid Seats values. Leverage existing expertise  in Braze and Liquid to support campaign builds, personalization initiatives, and customer journey execution. Become familiar with Vivid Seats' CRM architecture, audience segmentation strategy, and customer lifecycle programs.   90 days  in:   Independently build, QA, and launch email, push, and in-app campaigns within Braze. Contribute ideas, processes, and technical solutions for  campaign efficiency . Develop a strong understanding