Ecommerce Online Marketplace Manager
Confidential
| Company | Confidential |
| Category | Marketing |
| Location | Federal Territory of Kuala Lumpur |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Manager |
| Salary | Not stated by the employer |
| Posted | 11 Aug 2026 |
| Last verified | 13 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
We are a fast-growing technology company focused on digital commerce and merchant solutions across Southeast Asia. As the business continues to expand, they are looking for an experienced
**Online Operations Manager**
to drive marketplace growth, optimize digital sales channels, and enhance operational excellence through data and AI-enabled solutions.
This is an exciting opportunity to join a high-growth environment where you can directly influence commercial performance and shape the company's online business strategy.
**Key Responsibilities**
Commercial Growth
- Own revenue, traffic, conversion and profitability targets across online sales channels.
- Plan and execute major marketplace campaigns (e.g. 9.9, 10.10, 11.11 and other promotional events).
- Drive initiatives to improve average order value (AOV), repeat purchase rate and category performance.
Marketplace Operations
- Manage day-to-day operations across leading eCommerce platforms such as Shopee, Lazada, TikTok Shop and future online channels.
- Ensure accurate product listings, pricing, promotions and inventory availability.
- Monitor marketplace health metrics, seller performance and customer ratings.
- Optimize online merchandising and product visibility to maximize sales performance.
Performance Analysis
- Develop dashboards and reports to monitor sales performance and key business metrics.
- Analyse channel performance, traffic sources, SKU movement, campaign effectiveness and competitor activities.
- Translate data into actionable recommendations to improve commercial outcomes.
AI & Process Improvement
- Identify opportunities to leverage AI and automation to improve operational efficiency.
- Streamline reporting processes and automate repetitive operational tasks.
- Support the implementation of AI-driven solutions such as content generation, customer support and demand forecasting where applicable.
Cross-functional Collaboration
- Partner closely with Marketing, Supply Chain, Customer Service, Finance and Product teams to ensure seamless campaign execution and operational readiness.
**Requirements**
- Minimum
**5 years of experience**
in eCommerce, marketplace operations or digital commerce.
- Strong hands-on experience managing platforms such as
**Shopee, Lazada, TikTok Shop**
, or other major online marketplaces.
- Commercially driven with a proven track record of delivering online sales growth.
- Strong analytical skills with experience using Excel, dashboards or BI reporting tools.
- Familiarity with AI tools and automation technologies is highly advantageous.
- Able to thrive in a fast-paced, entrepreneurial and results-oriented environment.
- Excellent stakeholder management and cross-functional collaboration skills.
**Why Join?**
- Opportunity to shape the online growth strategy of a rapidly expanding regional business.
- High visibility role with direct impact on commercial performance.
- Dynamic, collaborative and innovation-driven culture.
- Exposure to AI-enabled digital commerce initiatives and emerging technologies.