Job Opportunities API

Company Overview Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month. At Big Ticket, we’re more than just a raffle; we create moments of hope, joy, and excitement for people around the world. With a mission to turn dreams into reality through exciting games and entertainment and make every draw an event to remember. Purpose and Objectives for the Role  The  Ecommerce Channels  Manager will lead the  commercial  development and execution of Big Ticket’s  Ecommerce channels strategy and plans,  across web an d  app(s)  (including app launch) .    Overall Responsibilities  Define Ecommerce channel strategies and annual plans, ensuring delivery against agreed commercial targets, customer engagement KPIs, and budget.    Responsible for sales conversion on web and app and delivery of sales targets. Practically this means working with the marketing team to ensure we are capturing the demand they create   Developing a suite of changes, overtime, increasing the conversion effectiveness of the channels   Alongside the other channels, align on targets and support them to deliver on their overall accountability for total sales targets.    Support Marketing/CRM to define and execute their plans on the channels as necessary   Work continuously with other channel managers, strategy and marketing to produce integrated strategies, plans and operational activities that maximise the potential of the channels as a whole to acquire, reactivate and retain players and adopt a lifecycle approach to player management.    Act as requirement owner for Big Ticket’s ecommerce channels (app and web), shaping the roadmap and prioritising initiatives in collaboration with internal teams and business stakeholders to ensure.  alignment with strategic objectives.   Ensure all digital initiatives are delivered in alignment with the organization's project management framework.    Lead the optimisation of UI/UX customer journeys to reduce friction, enable conversion-focused interactions, drive sales uplift, and ensure changes are rigorously QA’d and validated against performance metrics.   Monitor the performance of the channels via behavioural analysis and quickly flag if remedial actions are needed that are inhibiting sales/players.    Conduct holistic channel performance reviews (working with insight and marketing); identify improvements; and taking inputs from across the business (esp Customer Services) - define, agree, update and maintain a resulting ‘incremental change Growth/CX test and change roadmap’ to drive continuous improvement in CX   Working independently or in tandem with other functions; define, develop and launch major enhancements to the channels experience or new propositions that will appeal to core players or help to attract currently disengaged ones (e.g. app, new payment options, playing together propositions, rewards).    Support the definition of the app experience and proposition. Be the business owner for the launch, understand it’s impact and work with marketing to develop the plans that follow to drive adoption.    Skills Required  Demonstrable  track record   of  driving  commercial  performance improvement  and