Job Opportunities API

Suvoda  is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.        Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that  Suvoda  staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations,  Suvoda’s  software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.        Main responsibilities: Primary escalation  point  for the  Suvoda  Customer Care team on complex  eCOA  support issues requiring input from the project team or product development to resolve; troubleshoot escalated  issues,  identify   resolutions ,  and create Product Support Request when needed.    Work with assigned clients and project teams responsible for the delivery of   eCOA  for  clinical assessment data collection    Responsible for overall maintenance  of  eCOA  systems , including oversight of the support process,  identification  and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the  Suvoda  IRT / eCOA  system . (inclusive of al l modalities)    Provide d irect oversight of ot her delivery team members as necessary in their performance of  related   eCOA  maintenance duties   Lead implementation of system  change  controls for studies during maintenance phase  pertaining specifically to  eCOA  bugfixes.  Coordinate with Product Development to advise on the Services needs related to Product updates or fixes .       Assist  with updates  to   study  FAQ documents, used by the customer care team to handle support inquiries and issues , and with maintenance of the FAQ template  for  eCOA  related features/support request.   Responsible for the  system  training materials including manuals, walk through videos, and presentations.     Proactively  identify  trends in support data and  determine  the root cause for repeated/frequent support issues; work with the Project Manager ,  eCOA  Practice  and other  service  team members as  required  to  identify  and implement solutions     Requirements: Bachelor's degree or equivalent experience required     Interpersonal and communication skills     Time management and organizational skills     Analytical thinking     Ability to understand technical systems and perform troubleshooting     Creative problem solving     Attention to detail     Experience Level 1-2 years of experience in  eCOA / IRT  We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting