Job Opportunities API

Location: London Job Type: Contract Industry: Cloud & Platform Job reference: BBBH443936_1784643961 Posted: 22 days ago Job Title: 1st Line OSM Contact Centre Agent Location: Central London Duration: Six months initial, with potential for extension Rate: Up to £430 per day via an approved umbrella company Shift Pattern: 24/7 rota (12-hour shifts: 7am - 7pm & 7pm - 7am) Must be willing and eligible to go through DV clearance process Our client, a reputable organisation, is hiring for a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk team. This is an exciting opportunity to support a high-profile user community, ensuring the smooth operation of critical IT services. What you'll be doing: • Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications • Logging incidents and managing queries via incident management tools • Developing an understanding of customer environments to deliver tailored support • Following established processes, documenting actions, and suggesting improvements • Diagnosing issues, escalating complex problems, and maintaining service levels • Collaborating effectively with team members and stakeholders to resolve issues promptly • Continuously updating your technical knowledge to support evolving business needs. What you'll bring: • Strong problem-solving skills with the ability to work under pressure • Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy • Familiarity with backup solutions like Veritas NetBackup and VMware technologies • Good understanding of user account management and basic network troubleshooting • Excellent communication skills and a proactive approach • Ability to work on a 24/7 shift rota Desired Skills: • Knowledge of Windows Server 2012/2019, Windows 11 VDI, Horizon Brokers, Veeam, and HCI solutions • Experience with Oracle/SQL, Exchange 2013, and server infrastructure • Familiarity with VMware, Open VMS, and IDAM systems This is your chance to join a dynamic team supporting vital IT services in a fast-paced environment. If you're motivated, technically capable, and ready to make an impact, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.