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Dutch Speaking Technical Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a broad spectrum of industries. With an unwavering commitment to candidate experience and client satisfaction, we have established ourselves as a trusted partner for professionals seeking transformative career opportunities across Europe. At Mercier Consultancy Group, we don't just place people in jobs — we build careers and shape futures. Job Overview Mercier Consultancy Group is proud to present an outstanding Dutch Speaking Technical Support Specialist position in Greece, offering Dutch-speaking professionals the opportunity to build a rewarding career in the fast-paced and innovative Consumer Electronics industry. In this fully remote role based within Greece, you will serve as the primary point of contact for Dutch-speaking customers seeking expert guidance and technical assistance with cutting-edge consumer electronic products, from smart home devices and laptops to smartphones and audio-visual equipment. This is one of the most exciting Dutch-speaking jobs available in the European market today, combining industry-leading benefits, a vibrant Mediterranean lifestyle, and genuine career progression within a globally respected organisation. Key Responsibilities Deliver professional, empathetic, and efficient technical support to Dutch-speaking customers across multiple channels — including phone, email, and live chat — regarding consumer electronics products and services. Diagnose, troubleshoot, and resolve hardware and software issues related to a wide range of consumer electronic devices, such as smartphones, tablets, laptops, smart TVs, and smart home systems. Guide customers step-by-step through product setup, configuration, firmware updates, and connectivity solutions in clear, accessible Dutch-language communication. Accurately log all customer interactions, technical issues, and resolutions within the company's CRM and ticketing systems, ensuring thorough and consistent documentation. Escalate complex or unresolved technical cases to second-level support or specialist engineering teams, following established protocols to ensure timely resolution. Stay continuously informed about new product launches, software releases, and emerging technical trends within the consumer electronics sector in order to deliver accurate and up-to-date support. Identify recurring technical issues and provide structured feedback to internal teams to support ongoing product and service improvement initiatives. Consistently uphold the highest standards of customer satisfaction, reflecting the premium quality associated with the consumer electronics brand you represent.