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Dutch Speaking Fitbit Products Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong presence across the continent, we pride ourselves on delivering bespoke staffing solutions that create genuine value for both candidates and clients. At Mercier Consultancy Group, your career journey is our highest priority, and we are committed to placing you in a role where you can truly thrive. Job Overview Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist position in Bulgaria, ideal for passionate, customer-focused individuals who have a genuine enthusiasm for health technology and the Fitness & Wellness industry. In this fully remote role based within Bulgaria, you will serve as the primary point of contact for Dutch-speaking customers seeking expert guidance and support with their Fitbit devices, applications, and wellness ecosystems. This is a rare and rewarding chance to combine your love for fitness and technology with a flourishing international career — one of the most compelling Dutch-speaking jobs available in Europe today. Key Responsibilities Provide professional, empathetic, and timely support to Dutch-speaking customers regarding Fitbit products, including fitness trackers, smartwatches, and associated wellness applications Assist customers with device setup, synchronisation, troubleshooting, and software or firmware updates, ensuring a seamless Fitness & Wellness experience Guide users through health and activity tracking features such as heart rate monitoring, sleep tracking, step counting, and wellness goal management Resolve account-related issues including Fitbit app login difficulties, subscription management, and data privacy concerns in a clear and reassuring manner Accurately document all customer interactions, technical issues, and resolutions in the internal CRM system in accordance with quality standards Collaborate closely with internal technical and product teams to escalate complex cases and ensure consistent, high-quality support outcomes Stay up to date with the latest Fitbit product releases, firmware changes, and Fitness & Wellness industry trends to deliver informed and credible support Contribute to team performance goals by maintaining high customer satisfaction scores and adhering to agreed response time and resolution targets Requirements Native or fluent Dutch language skills (spoken and written) are essential for this role — candidates must be able to communicate clearly and professionally with Dutch-speaking customers at all times Valid EU passport (mandatory requirement) A genuine interest in health technology, wearable fitness devices, or the broader Fitness & Wellness industry is highly desirable Previous experience in customer support, technical helpdesk, or a consumer electronics environment is advantageous Strong digital literacy with the ability to navigate apps, troubleshoot software issues, and learn new platforms quickly Excellent communication and interpersonal skills with a patient, solution-oriented mindset and a passion for helping others Ability to work independently in a remote environment while maintaining high productivity, professionalism, and attention to detail Benefits What We Offer Competitive Monthly Salary reflective of your skills and experience Fully Paid Training Programme to ensure you are fully equipped for success from day one Comprehensive Health Insurance for your peace of mind Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation to support your move to Bulgaria Monthly Performance Bonus to reward your dedication and outstanding results Rem