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Dutch Speaking Customer Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with leading organisations across Europe and beyond. We specialise in placing skilled professionals into high-impact roles within the customer support services industry, ensuring both candidates and clients achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to building careers — not just filling positions — and our dedicated team is with you every step of the way, from first contact through to successful placement and beyond. Job Overview We are currently seeking a driven and customer-focused Dutch Speaking Customer Support Specialist to join a dynamic, internationally oriented team operating remotely within Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering exceptional service experiences within the customer support services sector, and who are eager to build a rewarding career in a vibrant, multicultural environment. If you are searching for exciting Dutch-speaking jobs or exploring Jobs in Bulgaria, this Dutch Speaking Customer Support Specialist position in Bulgaria could be the career-defining move you have been waiting for. Key Responsibilities Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels. Accurately diagnose and resolve customer enquiries, complaints, and technical issues in accordance with established customer support services protocols and quality standards. Maintain comprehensive and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times. Escalate complex or unresolved cases to the appropriate internal departments, following up diligently to ensure timely and satisfactory resolution for the customer. Proactively identify opportunities to enhance the customer experience and contribute constructive feedback to team leaders and quality assurance processes. Collaborate closely with colleagues across multilingual support teams, sharing knowledge and best practices to continuously elevate service delivery standards. Meet and consistently exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first-call resolution rates, and response time targets. Stay fully informed about client products, services, policies, and updates in order to provide accurate, up-to-date information to customers at all times. Requirements Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — candidates must be able to communicate with complete accuracy and confidence in Dutch across all customer touchpoints. Valid EU passport (mandatory requirement for relocation and employment eligibility purposes). A strong customer-first mindset with demonstrated experience or genuine enthusiasm for working within the customer support services industry. Excellent written and verbal communication skills in English, enabling effective collaboration within an international team environment. Solid computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently. A high degree of professionalism, reliability, and the ability to manage multiple priorities in a remote working environment while maintaining consistently high service quality standards. Benefits What We Offer Competitive Monthly Salary, reflective of your skills and experience within the customer support services sector. Fully Paid Training to ensure you are thoroughly equipped and confident from day one in your new role. Comprehensive Health Insurance coverage for your peace of mind throughout your employment. Fully Paid Relocation Pa