Job Opportunities API

Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of AUTODOC! Responsibilities: • Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial • Gather valuable feedback from clients and become our eyes and ears in the market • Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow • Build genuine partnerships with each customer - we're not just processing orders, we're building relationships • Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement • Jump into working groups to help shape new functionality development and testing - your ideas matter here • Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation Requirements: • You are native Dutch  speaker and English B1 • Strong knowledge of the company's business processes in customer service • Strong communication skills (at least 1 year of experience working with clients) • Minimum knowledge of automotive industry • Will be a plus • Ability to use automobile spare parts catalogs (TecDoc) • Ability to use special technical sites for spare parts selection (p.ex. partlink). • Full time contract (40 hours a week) • Monday-Saturday 8:00am - 20:30pm (CET), 8 hours rotational shift, 2 days a week days off; • Annual vacation of 25 working days and 1 additional day off on your birthday • Day off on Municipality day and Carnaval • Meal Allowance (8 euros per working day) • Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates). • Mental Wellbeing Program through the OpenUp platform • AUTODOC corporate discount for purchasing car parts at special rates for personal use • Exclusive retail discounts via our ‘Benefits at Work’ portal • Learning & Development (over 650 courses on soft and hard skills on our e-learning platform) • Free English and German language classes (after probation period) • Flexible working hours and hybrid work