Job Opportunities API

Dutch Speaking Customer Support Agent - 1650 Base Salary About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most trusted and distinguished international recruitment and business process outsourcing firms, proudly connecting exceptional multilingual talent with world-class employers across the globe. With a deep-rooted commitment to candidate success and employer satisfaction, we have built an outstanding reputation for delivering premium staffing solutions across a wide range of industries, including Customer Support Services. At Mercier Consultancy Group, we don't simply fill positions — we build careers, open doors, and change lives. Job Overview We are actively seeking a motivated and customer-focused Dutch Speaking Customer Support Agent to join a dynamic and growing team based remotely within Greece. This exciting Dutch Speaking Customer Support Agent - 1650 Base Salary position in Greece offers the perfect opportunity for Dutch-speaking professionals to advance their careers in the Customer Support Services industry while enjoying the unmatched lifestyle that Greece has to offer. If you are passionate about delivering exceptional customer experiences and are ready to take the next step in your professional journey, this is the Dutch-speaking job you have been waiting for. Key Responsibilities Deliver outstanding customer support to Dutch-speaking clients via telephone, email, and live chat channels in a timely and professional manner Handle customer inquiries, complaints, and service requests with empathy, accuracy, and efficiency in accordance with company guidelines Accurately document all customer interactions and case resolutions within the customer relationship management (CRM) system Identify customer needs proactively and provide tailored solutions to ensure first-contact resolution wherever possible Collaborate closely with internal teams, including technical support and back-office departments, to escalate and resolve complex customer issues effectively Maintain a thorough and up-to-date knowledge of products, services, policies, and procedures to provide informed and confident customer guidance Consistently meet and exceed individual performance targets, including quality scores, customer satisfaction (CSAT) ratings, and response time benchmarks Contribute positively to a collaborative team environment by sharing knowledge, best practices, and insights that improve overall Customer Support Services delivery Requirements Native or fluent Dutch language skills, both spoken and written, are essential for this role A valid EU passport or EU citizenship is mandatory A solid command of English (B2 level or above) for internal communication and training purposes Previous experience in Customer Support Services, customer care, or a related client-facing role is highly advantageous Strong interpersonal and communication skills with a genuine passion for helping customers and resolving issues efficiently Proficiency in using digital tools, CRM platforms, and standard computer applications in a remote working environment A reliable internet connection, a suitable home working setup, and the ability to work independently with minimal supervision Benefits What We Offer Competitive Monthly Base Salary of €1,650 Fully Paid Professional Training to set you up for success in your new role Comprehensive Health Insurance coverage Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece Monthly Performance Bonus rewarding your dedication and results 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security Ongoing career development opportunities within the Customer Support Services industry A supportive, multicultural, and professionally enriching remote work environment based in Greece And Much More... Life in Greece Relocating for a Dutch-speakin