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Dutch Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with leading organisations across a wide range of industries. With a proven track record of placing multilingual professionals in rewarding roles throughout Europe, we pride ourselves on delivering a personalised, world-class candidate experience from first contact to successful placement. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love. Job Overview Mercier Consultancy Group is currently seeking a motivated and customer-focused Dutch Speaking Customer Service Agent to join a dynamic, internationally minded team based remotely within Greece. This exciting Dutch Speaking Customer Service Agent position in Greece sits at the heart of the Customer Support Services industry, giving you the opportunity to deliver outstanding service experiences to Dutch-speaking customers across a variety of channels. If you are passionate about people, driven by results, and eager to explore Dutch-speaking jobs in one of Europe's most vibrant destinations, this role was made for you. Key Responsibilities Serve as the primary point of contact for Dutch-speaking customers, handling inbound enquiries via phone, email, and live chat with professionalism and empathy. Provide accurate, timely, and helpful information to customers regarding products, services, accounts, and support requests within the Customer Support Services environment. Identify customer needs swiftly and deliver tailored solutions that exceed expectations, fostering long-term loyalty and satisfaction. Accurately log all customer interactions, feedback, and case resolutions within the CRM system, maintaining impeccable data quality standards. Escalate complex or sensitive issues to senior support specialists or team leaders in a clear and structured manner, ensuring seamless continuity of service. Collaborate closely with cross-functional teams to share customer insights, contribute to continuous improvement initiatives, and maintain up-to-date product knowledge. Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates. Uphold the values and service standards of the brand at all times, acting as a trusted ambassador in every Dutch-language customer interaction. Requirements Native or fluent proficiency in Dutch (both spoken and written) is essential for this role — all Dutch-language customer interactions will be conducted at a high professional standard. Valid EU passport or the legal right to work within the European Union (mandatory). A genuine passion for delivering exceptional customer service, with a patient, solution-oriented, and empathetic approach. Previous experience in Customer Support Services, call centre operations, helpdesk support, or a related customer-facing role is considered a strong advantage. Comfortable working remotely with a reliable internet connection, strong self-discipline, and the ability to manage time effectively in a home-office environment. Good working knowledge of English to facilitate internal communication, training sessions, and team collaboration. Familiarity with CRM tools, ticketing platforms, or customer support software is a plus, though full training will be provided. Benefits What We Offer Competitive Monthly Salary reflective of your experience and expertise in the Customer Support Services industry. Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation upon arrival, so your transition is seamless and stress-free. Monthly Performance Bonus rewarding your dedication, results, and commitment to customer excellence. 2 Extra Salaries Per Year in the form of a 13th and 14