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Dutch Speaking Customer Experts for Dyson About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class brands across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully guided recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for Dutch-speaking professionals to join the customer support team of Dyson, one of the world's most innovative and iconic names in consumer electronics. This is a fully remote Dutch speaking Customer Experts for Dyson position in Greece, ideal for motivated individuals who are passionate about cutting-edge technology and delivering exceptional customer experiences. If you are seeking Dutch-speaking jobs in the consumer electronics sector and want to take your career to the next level while enjoying everything that jobs in Greece have to offer, this is the opportunity for you. Key Responsibilities Provide expert-level customer support to Dutch-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. Handle incoming customer inquiries via telephone, email, and live chat in a professional, timely, and empathetic manner. Accurately diagnose and troubleshoot product-related technical issues, guiding customers through step-by-step solutions with clarity and confidence. Process customer requests related to warranties, product returns, replacements, and repairs in accordance with Dyson's policies and consumer electronics industry standards. Maintain thorough and precise records of all customer interactions within the CRM system, ensuring data integrity and follow-up accuracy. Proactively identify opportunities to educate customers on product features, usage tips, and maintenance best practices to enhance their overall experience with Dyson technology. Collaborate with internal teams and escalate complex cases where necessary to ensure swift and satisfactory resolution for every customer. Consistently meet and exceed key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates. Requirements Native or fluent Dutch language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. A valid EU passport or the legal right to work within the European Union is mandatory. A genuine enthusiasm for consumer electronics, technology products, and delivering outstanding customer service experiences. Previous experience in a customer support, technical support, or client-facing role is advantageous, particularly within the consumer electronics or technology industry. Strong communication and interpersonal skills with the ability to handle challenging customer scenarios professionally and with empathy. Good working knowledge of computers, CRM platforms, and digital communication tools; ability to work independently in a remote environment with a reliable internet connection. Benefits What We Offer Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. Fully Paid Training Program to prepare you thoroughly for the Dyson product range and customer service excellence standards. Comprehensive Health Insurance coverage from your first day. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is effortless and stress-free. Monthly Performance Bonus rewarding your dedication, results, and contri