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Dutch Speaking Customer Ambassador About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the globe. With a strong legacy of placing professionals in rewarding, career-defining roles across a wide spectrum of industries — including Customer Support Services — we are passionate about matching the right people with the right opportunities. At Mercier Consultancy Group, we do not simply fill vacancies; we build careers, inspire ambitions, and transform lives. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated, customer-focused professional to join our client's thriving Customer Support Services team as a Dutch Speaking Customer Ambassador — a fully remote position based within Greece. This Dutch-speaking jobs opportunity is ideal for individuals who are passionate about delivering exceptional service experiences, building genuine customer relationships, and making a meaningful impact within a fast-paced, internationally oriented support environment. If you are searching for Dutch Speaking Customer Ambassador positions in Greece that offer real growth potential, a generous benefits package, and the freedom of remote work, this is the role for you. Key Responsibilities Serve as the primary point of contact for Dutch-speaking customers, delivering professional, empathetic, and timely support across multiple communication channels including phone, email, and live chat. Identify customer needs accurately, provide clear and helpful information, and resolve queries efficiently in accordance with established Customer Support Services protocols and quality standards. Manage and escalate complex or sensitive customer issues to the appropriate internal teams, ensuring seamless handoffs and positive outcomes for the customer at every stage. Maintain detailed, accurate records of all customer interactions, transactions, and case notes within the company's CRM system, upholding the highest standards of data integrity. Proactively contribute to improving customer satisfaction scores by identifying recurring issues and sharing actionable feedback with team leaders and quality assurance departments. Collaborate effectively with colleagues across international teams to ensure a consistent, high-quality service experience is delivered to all Dutch-speaking clients and end users. Stay fully informed of product updates, service changes, and internal policy developments to ensure all customer communications remain accurate, current, and compliant. Uphold and embody the brand values of the client organisation at all times, acting as a true ambassador for exceptional Customer Support Services delivery. Requirements Native or fluent Dutch language proficiency (both spoken and written) is essential — this is a mandatory requirement for all applicants to this Dutch-speaking jobs position. A valid EU passport or EU citizenship is mandatory for this role. A good working knowledge of English (written and spoken) to facilitate internal communication within a multilingual team environment. Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous, though motivated candidates with transferable skills are warmly encouraged to apply. Excellent interpersonal and communication skills, with a genuine passion for helping people and resolving challenges in a positive, professional manner. Strong digital literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office software with confidence and accuracy. A proactive, self-motivated work ethic with the ability to manage workload independently and maintain high performance standards in a remote working environment. Benefits What We Offer Competitive Mo