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Dutch Speaking Customer Agent For ING About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including banking, finance, and technology. With a proven track record of placing thousands of professionals in rewarding careers across Europe, we pride ourselves on delivering a premium, candidate-first recruitment experience. At Mercier Consultancy Group, your career ambitions are our highest priority, and we are committed to supporting you every step of the way. Job Overview We are currently seeking a motivated and client-focused Dutch Speaking Customer Agent For ING to join a prestigious banking support team based remotely within Bulgaria. This is an outstanding opportunity for Dutch-speaking professionals to build a meaningful career in the banking and financial services sector, representing one of Europe's most recognised and trusted banking institutions. If you are passionate about delivering exceptional customer experiences in the banking industry and are looking for Dutch-speaking jobs with real growth potential, this Dutch Speaking Customer Agent For ING position in Bulgaria is the ideal next step in your professional journey. Key Responsibilities Provide professional, accurate, and timely customer support to Dutch-speaking ING banking clients via phone, email, and live chat channels. Assist customers with a wide range of banking enquiries, including account management, online banking navigation, payment queries, and product information. Identify and resolve customer concerns related to banking transactions, card services, and account security in a calm and efficient manner. Educate clients on ING's banking products and services, ensuring they fully understand the features and benefits available to them. Accurately document all customer interactions and maintain detailed case records in accordance with banking compliance and data protection standards. Escalate complex banking issues to the appropriate internal departments while maintaining ownership of the customer experience throughout. Consistently meet and exceed individual performance targets, quality benchmarks, and customer satisfaction scores within the banking environment. Stay up to date with ING's evolving product portfolio, banking regulations, and internal processes to deliver the most current and reliable support. Requirements Native or fluent Dutch language skills, both spoken and written, are essential for this role. A valid EU passport is mandatory for all applicants. Previous experience in customer service, ideally within banking, financial services, or a related industry, is highly advantageous. Strong communication skills and the ability to handle sensitive banking-related queries with professionalism, empathy, and discretion. Comfortable working in a remote environment with a reliable internet connection and a suitable, quiet workspace. Basic proficiency in English to facilitate internal communication and training within a multinational team environment. Benefits What We Offer Competitive Monthly Salary reflective of your skills and experience in the banking sector. Fully Paid Training programme to ensure you are fully equipped to excel in your role from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation to support your move to Bulgaria. Monthly Performance Bonus to reward your dedication and outstanding results. A supportive, multicultural team environment with genuine opportunities for career progression within the banking industry. And Much More... Life in Bulgaria Bulgaria is one of Eastern Europe's most captivating and affordable destinations, offering an exceptional quality of life t