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Dutch Speaking Advisor for an Online Payment Platform About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including Finance, Technology, and Customer Experience. With an unwavering commitment to candidate success and client excellence, we have established ourselves as a trusted partner for professionals seeking rewarding international careers. At Mercier Consultancy Group, we don't just place people in jobs — we build careers and shape futures. Job Overview We are thrilled to present an outstanding opportunity for a Dutch Speaking Advisor for an Online Payment Platform position in Bulgaria, working remotely within the country on behalf of a leading digital finance and payment solutions provider. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking clients navigating one of Europe's most innovative online payment ecosystems, delivering expert guidance and ensuring seamless financial experiences. This is a rare chance to advance your career in the Finance industry while enjoying the flexibility of remote work and the adventure of living in a vibrant European destination — making it one of the most exciting Dutch-speaking jobs available today. Key Responsibilities Provide professional, high-quality support to Dutch-speaking clients using an online payment platform, resolving account, transaction, and billing enquiries with accuracy and efficiency. Guide customers through financial processes including payment setups, fund transfers, dispute resolutions, and account verification procedures. Identify, investigate, and escalate potential fraudulent activity or payment irregularities in accordance with established Finance industry compliance protocols. Ensure full adherence to financial regulations, data protection standards, and internal company policies when handling sensitive client information. Educate Dutch-speaking users on platform features, security best practices, and available financial tools to enhance their overall experience. Accurately document all customer interactions, case updates, and resolutions within the internal CRM system, maintaining comprehensive and compliant records. Collaborate closely with technical support, risk management, and finance operations teams to resolve complex client issues in a timely manner. Proactively identify trends in customer feedback and contribute insights to continuous service improvement initiatives within the Finance environment. Requirements Native or fluent Dutch language skills (both spoken and written) are essential for this role — a strong command of Dutch is non-negotiable. Valid EU passport (mandatory for relocation and employment eligibility purposes). A solid understanding of or genuine interest in the Finance industry, online payment systems, or digital financial services is highly advantageous. Previous experience in customer service, client advisory, or a finance-related support role is preferred but not strictly required — we welcome motivated newcomers. Strong communication and problem-solving skills, with the ability to explain financial processes clearly and empathetically to Dutch-speaking clients. Proficiency in English at a working level to facilitate internal communication with team members and management. A reliable internet connection and a suitable remote working environment within Bulgaria are required for this position. Benefits What We Offer Competitive Monthly Salary reflective of your skills and experience in the Finance sector. Fully Paid Training delivered by industry professionals to ensure you are fully equipped for success in your role. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and ho