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Dutch Customer Support Specialist | E-commerce About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Greece and beyond, we pride ourselves on delivering a seamless, supportive, and thoroughly premium candidate experience. At Mercier Consultancy Group, your career ambitions are our mission. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Customer Support Specialist | E-commerce position in Greece, supporting a globally recognised brand in the Consumer Electronics industry. In this fully remote role based within Greece, you will serve as the primary point of contact for Dutch-speaking customers seeking assistance with cutting-edge consumer electronics products purchased through dynamic e-commerce platforms. This is a flagship Dutch-speaking job that offers the perfect blend of professional growth, industry prestige, and an enviable Mediterranean lifestyle — an ideal choice for those exploring jobs in Greece. Key Responsibilities Deliver exceptional customer support to Dutch-speaking clients via phone, email, and live chat, addressing enquiries related to consumer electronics products and e-commerce orders. Assist customers with product selection, technical specifications, and usage guidance for a wide range of consumer electronics, including smartphones, smart home devices, laptops, and accessories. Manage and resolve order-related issues such as delivery tracking, returns, exchanges, and refunds in accordance with company policy and e-commerce guidelines. Troubleshoot basic technical issues related to consumer electronics products, escalating complex cases to the appropriate technical support teams when necessary. Maintain accurate and thorough records of customer interactions, complaints, and resolutions using internal CRM and ticketing systems. Provide proactive follow-up communication to ensure full customer satisfaction and a premium post-purchase experience for every consumer electronics buyer. Stay continuously updated on the latest consumer electronics product launches, promotions, and policy changes to deliver informed and confident customer guidance. Collaborate closely with cross-functional teams including logistics, technical support, and quality assurance to ensure smooth end-to-end customer journeys. Requirements Native or fluent Dutch language proficiency (both spoken and written) is absolutely essential for this role. A valid EU passport is mandatory for employment eligibility. Previous experience in customer support, customer service, or a related client-facing role is highly advantageous, particularly within e-commerce or the consumer electronics sector. Comfortable and confident navigating digital tools, e-commerce platforms, and CRM systems; a genuine enthusiasm for consumer electronics technology is a strong advantage. Excellent communication and interpersonal skills with a customer-first mindset and a natural ability to handle challenging situations with professionalism and empathy. Strong organisational skills with the ability to manage multiple queries simultaneously in a fast-paced, remote working environment. A good working knowledge of English for internal communication and training purposes is preferred. Benefits What We Offer Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support field. Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation to ensure your move to Greece is effortless and stress-free. Monthly Performance Bonus rewarding your dedication, quality of service, and individual results. 2 Extra Salarie