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Dutch Customer Support Specialist | Automotive Industry About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong presence across Europe and a deep commitment to candidate success, we pride ourselves on delivering tailored staffing solutions that create lasting careers. At Mercier Consultancy Group, we don't just find you a job — we help you build a future. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Customer Support Specialist | Automotive Industry position in Greece, offered on a fully remote basis for candidates residing within the country. This is a career-defining role for Dutch-speaking professionals who are passionate about delivering exceptional customer experiences within the dynamic and fast-paced automotive sector. If you are seeking Dutch-speaking jobs that combine professional growth, industry prestige, and the unmatched lifestyle that Greece has to offer, this is the opportunity you have been waiting for. Key Responsibilities Serve as the primary point of contact for Dutch-speaking customers, addressing inquiries related to automotive products, services, warranties, and dealership support with professionalism and efficiency. Provide accurate and timely information regarding vehicle specifications, maintenance schedules, recall notices, and aftersales support in fluent Dutch. Manage and resolve customer complaints and escalations related to automotive purchases, leasing agreements, and service centre experiences, ensuring full customer satisfaction. Coordinate with internal automotive teams, dealerships, and third-party service providers to facilitate seamless customer experiences and issue resolution. Accurately log all customer interactions, case details, and resolution outcomes within the CRM system, maintaining the highest standards of data integrity. Stay up to date with the latest developments in automotive products, industry regulations, and company policies to provide knowledgeable, informed support at all times. Proactively identify trends in customer feedback and report insights to the team leader to support continuous service improvement within the automotive department. Collaborate with cross-functional teams to support promotional campaigns, product launches, and customer retention initiatives relevant to the automotive industry. Requirements Native or fluent Dutch language skills, both spoken and written, are essential for this role — this is a non-negotiable requirement for all applicants. Valid EU passport or equivalent documentation confirming the legal right to work within the European Union (mandatory). Previous experience in customer support, customer service, or client relations is strongly preferred; experience within the automotive industry is a distinct advantage. Strong communication, active listening, and problem-solving skills with a customer-first mindset and a professional, empathetic approach. Comfortable working remotely with a reliable internet connection, a quiet working environment, and the discipline to manage time and priorities independently. Proficiency in using CRM platforms, ticketing systems, and standard office productivity tools; ability to learn new software quickly in an automotive support environment. A good command of English is beneficial for internal communications and team collaboration with Mercier Consultancy Group's international workforce. Benefits What We Offer Competitive Monthly Salary reflective of your experience and expertise in Dutch-speaking customer support within the automotive sector. Fully Paid Training Programme to ensure you are fully equipped with the automotive product knowledge and customer service tools needed to excel in this role. Comprehensive