Job Opportunities API

Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment? If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you! As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need. Tasks What you'll be doing • Deliver outstanding customer service while creating a positive customer experience. • Handle customer enquiries via phone, email and other communication channels. • Assist customers with account-related questions, requests and issue resolution. • Provide accurate information and guide customers through the appropriate processes. • Complete administrative tasks accurately and maintain detailed customer records. • Work closely with colleagues and other departments to ensure the best possible customer experience. • Follow internal procedures, quality standards and data security guidelines where applicable. Requirements What we're looking for • Native-level Dutch (spoken and written). • Good command of English. • A professional working and thinking level. • Customer service experience is an advantage, but not essential—we provide full paid training. • Excellent communication and interpersonal skills. • A customer-focused mindset with strong problem-solving abilities. • Good computer skills and confidence using multiple systems. • Ability to multitask while maintaining a high level of accuracy. • Flexibility to work shifts, including evenings, weekends and public holidays where required. • A posi Benefits What we offer • Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract). • Monthly performance bonus of up to €200 gross. • Permanent contract after a 1-month probation period. • 1.9 paid holiday days accrued per month. • Hybrid working model. • Paid training and ongoing coaching. • Excellent internal career opportunities. • A multicultural, supportive and friendly working environment. • Fresh fruit and unlimited coffee on office days. • Tax-free benefits (restaurant, transport and childcare options). • Comprehensive mental health and wellbeing support. • Free online Spanish lessons outside working hours. • Fun team events and unforgettable company parties If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you. Apply today and become part of our growing international team in Valencia!