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Dutch Customer Advisor for Smart Home & Appliances About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, connecting top-tier talent with world-class employers across a wide range of industries. With a proven track record of delivering tailored staffing solutions and a deep commitment to candidate success, we operate with integrity, precision, and a genuinely personal approach. At Mercier Consultancy Group, we don't just fill positions — we build careers and open doors to extraordinary opportunities across the globe. Job Overview Mercier Consultancy Group is currently seeking a talented and motivated Dutch Customer Advisor for Smart Home & Appliances to join a leading consumer electronics brand operating remotely within Greece. This is an exceptional opportunity for Dutch-speaking professionals to provide outstanding customer support in the fast-evolving world of smart home technology and connected consumer appliances. If you are passionate about consumer electronics, thrive in a customer-facing environment, and are looking for Dutch-speaking jobs that offer real career development and a premium benefits package, this Dutch Customer Advisor for Smart Home & Appliances position in Greece could be your perfect next step. Key Responsibilities Deliver high-quality customer support in Dutch via phone, email, and live chat for a portfolio of smart home devices and household appliances within the consumer electronics sector. Assist Dutch-speaking customers with product enquiries, technical troubleshooting, setup guidance, and usage advice for smart home systems and connected appliances. Accurately diagnose and resolve customer issues related to consumer electronics products, escalating complex technical cases to the appropriate specialist teams when necessary. Guide customers through warranty claims, product returns, and after-sales service processes in line with company policies and consumer electronics industry standards. Maintain thorough and accurate records of all customer interactions, feedback, and resolutions using the company's CRM platform. Proactively stay informed about the latest product releases, firmware updates, and innovations in the smart home and consumer appliances market to ensure advice is always current and accurate. Identify opportunities to enhance the customer experience and contribute constructive feedback to internal quality improvement initiatives. Consistently meet or exceed individual and team KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets. Requirements Native or fluent Dutch language skills (both spoken and written) are absolutely essential for this role. Valid EU passport or EU citizenship (mandatory requirement). A good command of English for internal communications, training, and reporting purposes. Previous experience in customer service, technical support, or a related field — ideally within the consumer electronics, smart home, or technology industry — is highly advantageous. Strong problem-solving abilities, a tech-savvy mindset, and a genuine enthusiasm for smart home technology and consumer appliances. Excellent interpersonal and communication skills, with a professional and empathetic approach to customer interactions. Ability to work independently in a remote environment, demonstrating strong time management, reliability, and self-motivation. Benefits What We Offer Competitive Monthly Salary reflecting your skills and experience in the consumer electronics support sector. Monthly Performance Bonus rewarding your dedication, results, and commitment to excellence. 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a significant and highly valued financial benefit. Fully Paid Relocation Package including return flight to Greece, airport transfer, and hotel accommodation to get you