Job Opportunities API

A taste of what you’ll do As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers. • Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents). • With high efficiency, work through verification cases maintaining speed, quality, and consistency of work. • Communicate with customers over e-mail regarding their verification documents. • Escalate any suspicions and/or concerns to the AML and Fraud teams for review. • Contribute to the team effort by meeting KPI's and SLA's • Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities. • Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent. Who and what we are after? • Previous experience in Customer Support or experience with KYC/Payments and Risk required. • Excellent communication skills in both verbal and written English • High level of accuracy and attention to details • Ability to work both in a Team and independently. • Possess a positive and can-do attitude with a flexible approach. • Interest in iGaming and eagerness to learn more. • Display pride in supporting people with empathy and demonstrating commitment to providing an excellent service. • Ability and willingness to work on shifts. • Enjoy learning and sharing knowledge with others. • Knowledge of additional languages – such as Swedish, Danish, Finnish or Spanish– is an advantage, but not a requirement. Employee benefits • Private health insurance  – because your wellbeing matters to us • Wellness allowance  – up to €300 per year • Fresh and healthy Breakfast Lunch  prepared every day in our penthouse kitchen – you can save up to €3,000 a year • Birthday leave  – as we want you to celebrate your day • Company and team-building  events  – trust us, these are legendary • Performance bonus  – up to 10% of base salary if you reach your KPIs • Relocation package  to Malta , including flight and two weeks of accommodation • And much more  – see for yourself! Meet all the eligible criteria? Apply today and join the  Immense Group  team. Please take the time to read our Candidate  Privacy Policy – Immense  prior to clicking ‘apply’.