Job Opportunities API

Are you a highly motivated, determined professional who takes ownership of their performance and thrives in a goal-driven environment? If you’re energized by making a real difference in people’s lives, are a strong independent decision maker and have a customer-first mindset in all decisions, this role offers both purpose and performance. The DTC National Field Operations Manager is the single accountable point for all operational delivery across the USA DTC network, ensuring that as Stiltz grows its direct-to-consumer business nationally, technical quality, installation standards, customer journey integrity, and build cost control are maintained and governed without compromise. The role drives measurable outcomes across field execution, general contractor governance, national permitting, and installer capability development — building a scalable and repeatable operations model capable of supporting aggressive national growth. Working in-conjunction with DTC Sales, Head of DTC Market Expansion, Central Customer Service, Supply Chain, Finance, and HR, the role operates as the operational bridge between UK Group standards and USA market execution, adapting intelligently to local realities while holding non-negotiable standards firm. The impact of this role is felt in every installation the USA DTC business completes. It is the control point that prevents quality failure, build cost leakage, and inconsistent customer experience as the operation scales nationally. What You’ll Do · Field Operations Governance — Lead and manage Local Field Operations Managers across all active DTC markets, ensuring every market operates to a consistent, measurable standard with clear accountability at each level. Outcome: field performance visibility at national level, exceptions identified and resolved before they become customer issues. · National Permitting Ownership — Define and own the national approach to permitting across all states, municipalities, and counties, ensuring local teams execute requirements through to completion. Outcome: permit cycle times tracked, delays proactively managed, no installation blocked by avoidable permitting failure. · Technical Assessment Quality — Oversee all survey outputs, ensuring site evaluations are sufficient for permitting, structural sign-off, and field execution. Outcome: reduction in aborted installs, rework, and post-survey cost variances caused by insufficient pre-works information. · General Contractor Control — Establish and maintain the GC and construction works control model, ensuring Stiltz retains full commercial and quality governance over all subcontracted build activity. Outcome: GC pricing and scope ownership stays with Stiltz; build cost variance tracked and within agreed parameters monthly. · Installer Capability Development — Lead competency-based assessment and structured progression for all field personnel in collaboration with HR, replacing tenure-based advancement with formal sign-off frameworks. Outcome: all Lead Installers graded and assessed; no progression without demonstrated competency. · Operational Performance Reporting — Monitor, analyze, and act on KPIs across all DTC field markets, delivering a monthly operational dashboard to the Consumer Operations Director. Outcome: data-driven exception management at national level; trends identified early, corrective actions owned and tracked. · Subcontractor and Supplier Management — Manage all GC and supplier relationships nationally, setting standards, auditing quality, and ensuring Stiltz brand and safety requirements are met on every installation. Outcome: consistent installation quality regardless of which contractor delivers the work. · Breakdown and Service Response — Define, own, and execute service recovery and escalation processes to Stiltz standards. Outcome: urgent breakdowns attended within 8 hours, non-urgent within 48 hours, SL