Job Opportunities API

Director of UX Strategy Seniority: Director Level We’re looking for a UX-first leader who applies CX strategy thinking across ecommerce, B2B platforms, and digital products along customer journey touchpoints. This is both a director and an execution role. You’ll provide UX direction to the team, help shape design decisions, and apply feedback directly to UX/UI prototypes, ensuring the work reflects a clear, research-grounded point of view. You’ll also own the execution of prioritization and roadmap deliverables, synthesizing input from research/analytics, business owners, and design into documented directions the full team can build from. We need someone who can support and communicate  “why it works” to clients and cross-functional disciplines. ----- The day to day spans these core responsibilities: Strategy & Execution • Partner with teams to build a design-informed product roadmap that balances creative vision with business goals • Engage design as an input to early-stage planning • Document design strategy, rationale, and key decisions for team alignment • Support the team from strategic UX thinking to tactical design executions Research + Analytics Integration • Lead research synthesis workshops translate raw customer data into actionable design directions • Build CX journey maps and identify audience use cases • Support clients and designers in understanding the connection between research findings and design decisions Client Communication & Presentations • Lead UX thinking and articulate design decisions, grounded in research and strategy • Lead discovery calls and strategic workshops to uncover true customer needs • Establish success metrics with clients upfront; report on design impact post-launch Domain Expertise • Develop deep ecommerce expertise (conversion optimization, funnel clarity, personalization, product discovery) • Help build secondary B2B experiences (user adoption, workflow clarity, enterprise workflows) --- Required Experience • 6+ years in design execution, product strategy, and UX leadership roles • An expert in ecomm and B2B digital products • Proven track record managing stakeholder relationships and presenting to senior leadership • Strong research literacy and ability to synthesize analytics, user research from findings to strategy • Portfolio or case studies demonstrating both execution and strategic thinking • Excellent communication skills: explain design rationale clearly to non-designers and clients • Comfortable with ambiguity — can shape direction without requiring perfect specs upfront --- Nice-to-Have • Experience with design systems and how to maintain consistency at scale • AI/automation fluency — curious about design-to-code tools and research synthesis with AI • Conversion optimization background • Data analysis skills — can interpret metrics and identify patterns • Workshop facilitation experience --- Team Structure You'll be joining a design department with: • Executive Creative Director focused on vision, culture, and strategic positioning • UX/UI Design Director focused on design systems and visual consistency • CX Design Director focused on customer journeys and experience execution • Copy + Content Director • Team of multi-disciplinary designers • Data + Analytics Lead --- What We Offer Culture • Creative excellence with space to do your best work • True work-life balance • Collaborative team of UX designers, strategists, and developers Benefits • Salary: $160,000/year • Comprehensive health, dental, vision insurance • 401(k) with company match • Unlimited PTO • Hybrid work Tues-Thurs in Madison Square Office • Latest UX tools and technology