Job Opportunities API

 Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we’re doubling revenue year over year.   Founded by experts who’ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight.   Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.    Role Summary  We are hiring a Director of Technical Success  who will own the infrastructure that delivers Wisedocs’ promise to customers: a support function that resolves fast and learns faster, and an implementation motion that gets customers to first value in 30 days. We are building the technical operations function from the ground up — with a deliberate design for an AI-native future.  You'll work as a peer to the CS Director, establishing priorities around customer-facing workflows and tooling jointly. Nothing that touches customer experience is decided in isolation. You'll have genuine authority over support and implementation, real influence over the tooling stack, and the technical fluency to partner with Engineering when needed. The SVP CS serves as the alignment point between your two tracks. What you'll be doing:  Support Operations & People Leadership   Own the support function end-to-end—team, process, tooling, and SLA performance  Build an automation plan with the CS Director on what gets automated first and what the team's work looks like after  Serve as the bridge between support and Engineering for triage, escalation, and issue resolution communication  Lead the support tooling rebuild (HubSpot isn't the answer; bring your point of view and execute with CS alignment)  Develop your team and create career paths as the function evolves  Implementation Operations  Own implementation execution, process design, and delivery standards that consistently hit First Value in 30 days  Partner with CS to evolve the implementation role from coordinators toward launch coaches as AI absorbs coordination work  Design a seamless handoff to ongoing CS so customers experience continuity, not a transition  Post-Sale Technology Stack  Administer and optimize the post-sale stack (Vitally, ClickUp, support platform rebuild)  Bring a clear point of view on the right infrastructure for where Wisedocs is heading  Prioritize initiatives in alignment with the CS Director—major roadmap decisions are made jointly  Partner with RevOps on tooling integrations so customer health, usage signals, and outcomes connect reliably  AI-Enabled Operations  Apply an AI-first lens to every operational problem—freeing teams from transactional work to focus on customers  Build and maintain visibility into AI tools and experiments relevant to post-sale  Work with CS to ensure AI investments serve customer outcomes, not just internal efficiency  Grow into the post-sale function's primary AI operations leader as Wisedocs' AI tooling matures  Product Alignment  Build a working relationship with Product with agreed cadence and shared language  Surface patterns from customer issues and bring them to Product in actionable form  Represent the operational implications of product changes before they ship  You're a great candidate if&nb