Job Opportunities API

Director of Supply Chain Account Management Location: Hybrid/Remote (Columbus, OH/U.S.) Employment Type: Full-Time The Mission The Director of Supply Chain Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across an established portfolio of healthcare supply chain customers. This individual will lead and develop a high-performing account management team focused on delivering exceptional customer experiences while creating scalable processes and systems that support long-term business growth. The ideal candidate combines deep healthcare supply chain expertise with strong leadership, relationship management, and business acumen. They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite interactions. Key Responsibilities • Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth. • Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction. • Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions. • Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability. • Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives. • Anticipate risks, identify opportunities, and develop proactive plans to address both. • Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies. • Contribute to the development and execution of initiatives that support company growth objectives. Required Qualifications • Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered. • 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles. • Prior professional experience calling on and working directly with hospital supply chain departments. • Demonstrated experience leading, coaching, and developing high-performing teams. • Experience managing executive-level customer relationships within healthcare organizations. • Proven success driving customer retention, account expansion, and revenue growth. • Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies. • Experience implementing technologies and tools that improve team productivity and scalability. • Excellent written, verbal, presentation, negotiation, and problem-solving skills. • Ability to influence cross-functional stakeholders in complex, matrixed environments. • Skilled at navigating challenging situations involving multiple stakeholders and competing priorities. Benefits & Perks • Time Off:  Unlimited Time Off (UTO) policy for full time employees. • Holidays:  10 company-paid holidays and 3 floating holidays each full calendar year. • Free  in office Snacks and Drinks. • Health Coverage:  Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs. • Wellness Support:  Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health. • Employee Assistance Program (EAP):  Confidential support and resources for mental health, financial guidance, and life challenges. • Retirement Savings:  401(k) plan with a 50% employer match up to 6%, fully vested on day one. • Life Insurance:  Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents. • Additional Voluntary Benefits:  Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance. • Family Support:  Paid Parental Leave program.