Director of Revenue Operations

Custom Computer Specialists
Company	Custom Computer Specialists
Category	Operations & Admin
Location	United States
Remote	On-site (inferred)
Employment	Not stated
Level	Director
Salary	Not stated by the employer
Posted	11 Mar 2026
Last verified	11 Aug 2026
Source	Employer ATS (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
We are a growing IT company; a great place to start and grow your career!  
 CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.   The Director of Revenue Operations will lead and optimize the sales operational strategy for our Managed Services business. This role ensures alignment across Sales, Marketing, Finance, and Service Delivery to enable scalability, performance visibility, and predictable revenue growth. The ideal candidate brings a data-driven mindset, process excellence, and experience in recurring-revenue business models within the IT/MSP ecosystem. 
  Salary: $115,000-$155,000  
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  What You'll Do:  
  Sales Strategy &amp; Planning  
 
 Develop and implement a unified sales operations strategy that aligns with corporate growth objectives. 
 Partner with the Chief Growth Officer (CGO) and sales leadership to design coverage models, territory plans, and quota frameworks for both “Velocity” (new logo) and “Core” (existing client) teams. 
 Manage forecasting, pipeline analytics, and KPI dashboards to ensure visibility into bookings, renewals, and multi-year managed services growth. 
 Drive pricing standardization, including GM%, TCV, and MRR-based incentive alignment. 
 
  Process Optimization  
 
 Standardize and document the Lead-to-Cash process; from marketing-qualified lead through renewal. 
 Enhance cross-functional coordination between Sales, Marketing, RevOps, Finance, and Service Delivery. 
 Oversee proposal automation, quoting tools, and approval workflows to improve turnaround times. 
 Create and maintain sales playbooks, templates, and compliance documentation (e.g., E-Rate, SLED bid frameworks). 
 
  Systems &amp; Data Integrity  
 
 Own the CRM environment (HubSpot, NetSuite, or ConnectWise) and ensure accurate pipeline hygiene, forecast reporting, and stage management. 
 Integrate RevOps intelligence leveraging automation and analytics tools (e.g., Gong, ZoomInfo, LinkedIn Navigator, HubSpot Sequences). 
 Develop dashboards to track activity metrics (calls, demos, meetings, pipeline velocity, conversion rates, etc.). 
 Ensure sales data integrity, audit compliance, and consistent process adoption. 
 
  Revenue Operations Alignment  
 
 Partner with the Director of Revenue Operations to synchronize sales forecasting with finance and delivery capacity. 
 Support compensation plan modeling, quota assignment, and attainment tracking. 
 Evaluate the success of spiffs, accelerators, and incentive programs through ROI-based analysis. 
 Deliver executive-ready reports for Board and ELT re