Job Opportunities API

Our client is looking for a Director of Product Support to lead aftermarket support, parts availability, technical service coordination, warranty support, and customer issue resolution for equipment customers. This role is focused on keeping customers supported after the sale and ensuring equipment, parts, and service resources are aligned with business needs. The successful candidate will understand equipment support, service coordination, parts operations, and customer expectations in construction, industrial, building equipment, or heavy machinery environments. This person should be comfortable working with customers, technicians, suppliers, and internal teams. Key Responsibilities Lead product support functions across parts, service coordination, warranty support, and customer issue resolution. Improve aftermarket support processes, response times, and customer communication. Work with service, warehouse, sales, and supplier teams to ensure parts and support availability. Monitor service trends, recurring product issues, warranty claims, and customer concerns. Support technicians, service teams, and customer-facing employees with product-related guidance. Manage supplier communication related to product support, parts, warranties, and technical issues. Track performance metrics related to response time, parts availability, warranty resolution, and customer satisfaction. Requirements Minimum of 5 years of leadership experience in product support, aftermarket support, equipment service, parts management, or technical customer support. Experience in construction equipment, industrial equipment, building equipment, heavy machinery, or a similar field preferred. Strong understanding of parts availability, service support, warranty processes, and customer issue resolution. Experience leading teams or coordinating cross-functional support. Strong communication, technical problem-solving, and vendor management skills. Comfortable using ERP, inventory, service, or CRM systems. Valid driver’s license and ability to travel locally or regionally as needed. Benefits Competitive salary: $100,000 to $125,000, depending on experience. Performance-based bonus potential. 401(k) plan. Health, dental, vision, and disability insurance. Paid time off and holidays. Opportunity to strengthen aftermarket service and customer support functions. Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit Florida Executive Search, Recruiters, and Headhunters Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the i