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Benefits Medical Dental Vision Life 401K match PTO Sick Time 10 Paid Holidays Remote work opportunities What you'll do Serve the American Dream Through Attainable Home Ownership. Position Overview As the Director of Processing, you lead the entire processing department and own the strategy that keeps it running and growing. You are responsible for the Processing team, the Junior Processing team, and the training function, ensuring all functions operate together effectively. You set direction, develop leaders, and ensure files move quickly and accurately across every product type. Your role includes managing managers, removing roadblocks, and designing operational processes so problems are solved efficiently. Key Responsibilities Leadership and Strategy Own the strategy for the processing department across agency and portfolio products. Manage and develop department managers and training leadership. Build leadership capability and coach managers. Promote accountability, service, and ownership culture. Represent processing in origination, underwriting, and closing discussions. Partner on organizational structure and fulfillment operations planning. Workflow and Efficiency Identify bottlenecks and standardize workflows. Direct implementation of systems, workflows, and service onboarding. Use data to monitor production, quality, turn times, and capacity. Department Oversight Set monthly operational goals. Ensure compliance with SLAs, company policy, and federal, state, and investor guidelines. Establish and enforce policies and procedures. Provide escalation support for complex issues. Lead hiring, performance management, and retention initiatives. Qualifications Minimum 5 years of mortgage loan processing experience with leadership responsibility. Minimum 3 years of Processing Management experience. Extensive Encompass experience preferred. Demonstrated success scaling processing operations with measurable results. Experience implementing systems, workflows, or AI tools. Knowledge of agency and portfolio products. Data-driven operational management skills. Strong communication and leadership abilities. Manufactured Housing knowledge is a plus. Construction-to-permanent financing experience is a plus.