Job Opportunities API

WE'RE HIRING: DIRECTOR OF PARTNER SUCCESS We're looking for a Director of Partner Success to own the health, growth, and long-term value of a portfolio of college and university partners. This role is a key member of our Customer Success organization, responsible for driving renewals, expansion revenue, and deep platform adoption as higher education leaders modernize enrollment operations with EdVisorly's AI-powered platform. As Director of Partner Success, you'll serve as the strategic owner of partner relationships and outcomes across your assigned territory — with direct accountability for renewals, upsells, cross-sells, and long-term partner value. You'll act as a trusted advisor to university stakeholders and an internal driver of customer strategy at EdVisorly, independently leading customer planning, execution, and expansion efforts while influencing cross-functional teams to ensure partners achieve their enrollment and operational goals. This is a high-impact, high-visibility role for someone who thrives in a fast-moving, high-growth environment, builds trust easily with senior stakeholders, and knows how to turn data into strategy — while staying grounded in mission and purpose. The ideal candidate is a consultative relationship-builder, sharp analytical thinker, and trusted advisor who understands higher education, can influence executive decision-makers, and knows how to turn a renewal conversation into a long-term, expanding partnership. WHAT YOU'LL OWN 🔹 Revenue Growth & Retention - Own renewals, retention, and expansion revenue for all accounts in your territory. - Proactively identify renewal risks and expansion opportunities, building mitigation and growth plans well in advance. - Identify, position, and close upsell and cross-sell opportunities. 🔹 Partner Success & Management - Build trusted relationships with senior stakeholders and day-to-day users, developing individualized customer success plans aligned to partner enrollment goals and contract timelines. - Drive increased platform adoption, utilization, and value realization across partner institutions. - Lead recurring partner meetings, delivering data insights and actionable strategies leveraging platform analytics. 🔹 Data, Insights & Internal Influence - Analyze data trends and partner feedback to inform customer strategy, expansion opportunities, and communicate performance metrics and recommendations to partners and internal leadership. - Advocate for partner needs by influencing Product, Partnerships, and Marketing teams without direct authority. - Contribute to scalable playbooks, frameworks, and best practices that improve customer success outcomes across the portfolio. 🔹 Enablement & Execution - Lead onboarding, post-technical implementation platform training, and best-practice sessions to ensure strong adoption and partner confidence. - Document successful strategies and lessons learned to inform broader organizational learning. YOU MIGHT BE A FIT IF... ✅ You have 5–7+ years of experience in Customer Success, Account Management, or Strategic Partnerships within a B2B SaaS environment. ✅ You've proven success as an individual contributor owning renewals and expansion revenue (upsells and cross-sells). ✅ You can manage complex, multi-stakeholder customer relationships and long sales/renewal cycles. ✅ You have experience working with or selling into higher education institutions. ✅ You have strong analytical skills with the ability to translate data into strategy. ✅ You're comfortable operating in a fast-moving, high-growth startup environment. ✅ You're a highly credible, influential communicator with executive presence. ✅ You're self-directed, accountable, and outcomes-oriented. ✅ You're willing to travel up to 25% and live near a major travel hub. PREFERRED QUALIFICATIONS ⭐ Experience in higher-ed enrollment, admissions operations, or student s