Job Opportunities API

Director of Housekeeping Memphis, TN  - $95,000 - $100,000 About the Opportunity We are seeking an experienced Director of Housekeeping to lead all housekeeping, laundry, and public area operations for a well-established luxury hospitality property. This is a highly visible leadership role responsible for maintaining exceptional guest experiences, developing a large team, and ensuring the highest standards of cleanliness, service, and operational excellence. The ideal candidate has a proven track record managing large housekeeping teams within luxury hotel environments and thrives in a fast-paced, service-focused setting. Responsibilities • Lead all housekeeping, laundry, and public area operations across the property • Manage staffing, scheduling, training, coaching, and performance management for a team of 100+ employees • Conduct routine inspections of guest rooms, public spaces, and laundry facilities to ensure quality and brand standards are consistently met • Oversee departmental budgets, labor management, inventory control, and supply purchasing • Partner with Engineering and other departments to resolve maintenance issues and improve operational efficiency • Handle guest concerns and service recovery situations with professionalism and urgency • Lead daily operational meetings and communicate priorities to management and staff • Drive employee engagement, accountability, and continuous improvement initiatives • Ensure compliance with safety regulations, chemical handling procedures, and workplace standards • Support special projects, operational improvements, and facility upgrades as needed Qualifications • 5+ years of housekeeping leadership experience within a luxury hotel environment • Experience managing teams of 100+ employees • Strong background overseeing both housekeeping and laundry operations • Proven experience with budgeting, labor management, scheduling, and inventory control • Strong guest service, communication, and problem-solving skills • Experience conducting room inspections and maintaining luxury service standards • Knowledge of OSHA regulations, safety procedures, and cleaning best practices • Experience working with hotel PMS systems and Microsoft Office • Ability to lead large teams while maintaining a positive, service-focused culture Preferred Qualifications • Bilingual Spanish • Experience leading diverse workforces • Luxury resort or historic hotel experience • Experience managing large-volume hospitality operations Compensation & Benefits • Base salary: $95,000–$100,000 • Annual performance bonus opportunity • Comprehensive medical, dental, and vision benefits • 401(k) with company match • Paid time off and paid holidays • Complimentary meals during shifts