Job Opportunities API

About Kooner Fleet Management Solutions  Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology.  As a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready.  About the Director of Dispatch Operations Role  The Director of Dispatch Operations is responsible for leading the day-to-day dispatch operations supporting a nationwide fleet maintenance organization. This role oversees a 24/7 global dispatch team located in the United States and India, ensuring efficient technician scheduling, preventive maintenance compliance, workload balancing, and exceptional customer support across all communication channels.  This position is accountable for developing, implementing, and continuously improving dispatch processes and metrics that maximize technician productivity, ensure scheduled maintenance compliance and support nearly 300 field technicians and ten Field Managers throughout the United States and Canada. The Director of Dispatch Operations provides strategic leadership to dispatch managers, team leads, and dispatchers while driving operational excellence through performance metrics, escalation management, and continuous process improvement. This role serves as the key voice and decision-maker for all things dispatch across the organization, representing dispatch priorities, constraints, and recommendations in leadership rooms and company-wide strategic discussions.    Where You’ll Make an Impact  Dispatch Operations Leadership  Lead and manage a 24/7 dispatch organization supporting nationwide fleet maintenance operations.  Serve as the key voice and decision-maker for all things dispatch in broader leadership rooms, representing dispatch priorities, constraints, and recommendations in company-wide strategic and operational discussions.  Ensure all dispatch operations meet established service level agreements (SLAs), response times, and operational performance goals.  Empower dispatch managers with the authority, data-driven tools, and support needed to lead their teams, optimize workflows, and sustain measurable performance gains.  Preventive Maintenance Management  Create, implement, and maintain a proactive process to ensure all scheduled preventive maintenance is planned, dispatched, completed, and remains current.  Monitor maintenance schedules to minimize overdue preventive maintenance and maximize fleet uptime.  Establish reporting and accountability measures to ensure maintenance compliance across all service regions.   Identify scheduling risks early and implement corrective actions before service commitments are impacted.  Workforce Planning & Dispatch Coordination  Ensure technician workloads are planned, balanced, and distributed equitably across geographic territories and service areas.  Optimize technician schedules based on workload, skillset, geography, customer priority, and service level commitments.  Coordinate dispatch operations supporting more nearly 300 field technicians across the United States and one technician in Canada.  Partner with Field Managers to adjust workload capacity and respond to changing business demands