Job Opportunities API

📍 Oslo 💰 Salary: 1,200,000 – 1,350,000 NOK 🌍 Why this role matters At Aidn we're building the next generation of health technology for Norwegian municipalities - a platform where inhabitants, patients,, healthcare professionals and next of kin work together. We have a 100% win rate, and we're scaling fast: from 24 municipalities to 71 this year, and 150 by the end of next. Going live is the end of onboarding - and the beginning of the journey. This role owns everything that happens after a municipality goes live. It exists to build and scale a post-go-live motion that serves our customers effectively. This role is instrumental in transforming Aidn’s operational maturity and ensuring our capacity keeps pace with growth. 🔧 What you'll be working on Over the next year, you'll own the post-go-live relationship from structured stabilisation through to long-term value realisation. You'll focus on: Defining and documenting the CS motion - what happens when, at what quality, and how it's measured. Building customer health systems: assessing health, identifying risk early, and acting proactively. Leading and developing the CS team - portfolio management, product expertise, training and engagement - and ensuring contractual obligations are met. Work with customer and product leadership to design and execute partnership models Representing the voice of the customer internally, surfacing customer patterns into product and strategy discussions. You'll be part of the Customer leadership team alongside the Director of Onboarding and an incoming Director of Enablement (hired in parallel). The CS team is 7 today and expected to grow. 🤝 Who you are You're a customer success leader who's energised by building things that last, scaling with quality, and staying close to the customer. You're comfortable operating at 10,000 feet and diving into the details when it matters. You probably have: Led customer success in a B2B SaaS context (or comparable) with complex, long-term relationships Or held commercial positions where you were responsible for customer outcomes Experience managing and developing a team. A builder mindset and the ability to make moves at high pace without perfect information. A strategic mindset - you think in concepts and systems. A credible presence at both customer and exec level, and you're a strong communicator. Probably 5+ years in customer success, with at least 3 in a leadership role. It's a plus if you've: Worked with public sector clients, municipalities or government. Healthcare / health tech domain knowledge. Experience with various partnership models. A Nordic/Scandinavian context. 💬 Personal qualities Pragmatic, with an instinct for what "good" looks like versus what just "sounds good". Systems thinker; solving problems with the totality in mind Low ego, and strong at building trust over time. Comfortable with ambiguity while creating structure. 💬 What success looks like Customers stabilize quickly after go-live and hit defined milestones. Customer health is visible, tracked, and acted upon. The CS team operates with defined playbooks and clear ownership, growing its capabilities and hitting employee metrics. Aidn has a trusted portfolio performance picture. 💙 Why you'll love working here 🔑 High trust, real ownership - You build the CS function from the ground up, not inherit someone else's system. 🚀 Visible impact - Direct impact on how Norwegian municipalities deliver care to their citizens. 🧠 A company that's winning - A 100% win rate and an unprecedented growth rate, scaling from tens to hundreds of municipalities. 🎁 Perks and benefits Six weeks of vacation Flexible working hours and location Employee share program Pension, insurance, and full pay during parental leave A collaborative, ambitious, and caring team 👀 Interested?