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We are fixing US healthcare by building an AI-native physical care platform, starting with home health. Home health is a $140B industry with less than $10B in EBITDA — 40% of revenue is spent on pure administrative waste. We automate this work with AI, creating a fundamentally different cost structure compared to incumbents. This lets us rapidly take market share by serving the 30% of patients who go untreated today. Compensation: On Target Earning (OTE) 140K-150K The Opportunity We are looking for a Director of Clinical Services who can lead clinical execution with high standards and high intensity. This is not a passive “clinical support” role. You will own day-to-day clinical coordination and quality, ensuring that: - Patients receive the right care at the right time - Clinicians are supported, coached, and held to clear expectations - Changes in condition are identified early, escalated appropriately, and documented thoroughly - Care plans, orders, and clinical documentation are accurate, timely, and compliant You will partner closely with operations and scheduling to keep care delivery on track, and you will be a key leader in how we scale safely. What You’ll Do 1. Own clinical execution for your branch - Monitor clinical status across active patients and ensure timely follow-up when a patient’s condition changes - Coordinate next steps after clinical events (new symptoms, missed visits, safety concerns, hospitalizations, discharges) - Ensure care plans are clear and actionable for field clinicians, with appropriate coordination of orders and plan updates - Maintain high standards for clinical documentation quality and timeliness 2. Lead and develop field clinicians - Coach clinicians on clinical reasoning, visit planning, patient education, and documentation quality - Set and reinforce expectations for reliability, professionalism, and patient experience - Address performance issues quickly and fairly, including structured improvement plans when needed - Support onboarding and skill development to raise clinical consistency across the team 3. Drive quality, safety, and compliance through systems - Identify recurring clinical and documentation issues and implement process improvements - Support quality assurance activities by ensuring clinical work meets standards before downstream review 4. Be an escalation leader - Serve as a calm, decisive escalation point for clinical questions and patient risk - Know when to intervene directly and when to empower field staff with guidance - Coordinate with leadership on high-risk cases, incidents, and sensitive patient situations Who You Are A high-accountability clinical leader who loves building systems and developing people. You bring urgency, clarity, and standards to complex clinical operations. Must-haves - Ability to coach, mentor, and train clinical staff - Strong clinical judgment and a structured approach to prioritization and escalation - A strong sense of personal accountability. You must take ownership of clinical outcomes through your clinical staff. - Ability to communicate clearly across clinical and operational teams How you work - Owner mindset: You prefer accountability over recommendations - Bias to action: You solve problems quickly while staying safe and compliant - Systems thinker: You standardize and improve workflows instead of relying on heroics - High standards: You hold the line on quality, documentation, and patient experience - Low ego: You are willing to do hands-on work and teach others to do it well Nice-to-haves - Home health experience - Experience building or improving clinical workflows at scale - Experience partnering closely with operations teams to prevent service failures Experience - Minimum of one (1) year of recent clinical experience as a Registered Nurse - At least one (1) year of experience in a Home Health setting is required - Previous leadershi