Job Opportunities API

NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation technology-enabled outsourcing solutions. This leader will design and execute sales strategies focused on high-value BPO engagements, omnichannel contact center solutions, AI-powered customer experience platforms, automation services, and digital transformation offerings. The ideal candidate is a seasoned sales executive with deep experience in BPO/Contact Center outsourcing, strong consultative selling skills, and a proven ability to architect complex deals that align business needs with innovative technology solutions. Candidates must bring an established network of executive-level contacts within the BPO space, including Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, and CGI. Key Responsibilities Strategic Sales Leadership • Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies. • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close. • Identify and prioritize target markets, verticals, and accounts for long-term revenue growth. Revenue Generation & Pipeline Management • Own and exceed quarterly and annual bookings, revenue, and margin targets. • Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities. • Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments. Client & Partner Engagement • Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams. • Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities. • Collaborate with technology partners, system integrators, and channel alliances to expand market reach. • Conduct senior-level presentations, solution workshops, and strategic planning sessions. Solution & Proposal Leadership • Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions. • Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals. • Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience. Market Intelligence & Innovation • Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies. • Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning. • Represent NexGen Technologies at industry events, conferences, and thought leadership venues. Qualifications Required • 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services. • Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+). • Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices. • Exceptional communication, negotiation, and executive-level relationship-building skills. • Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI). • Experience leading cross-functional teams in solutioning and proposal development. Preferred • Experience with global delivery models (onshore, nearshore, offshore). • Strong business acumen with the ability to articulate ROI and technology value propositions. Compensation & Benefits • Competitive base salary plus uncapped commission/bonus plan. • Professional development support, industry certifications, and leadership growth opportunities.