Director, Account Management
Coupang
| Company | Coupang |
| Category | Sales |
| Location | Tokyo |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Director |
| Salary | Not stated by the employer |
| Posted | 15 Jan 2026 |
| Last verified | 12 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
Position
Director, Account Management (SMB)
Company Introduction
About Rocket Now
Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)
About CP One Japan
CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.
Role Overview
We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.
What You Will Do
Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization
Plan and lead key projects related to merchant acquisition and regional expansion initiatives
Analyze market trends and competitive dynamics to generate actionable insights
Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel
Prepare, manage, and present project and performance reports to support leadership decision‑making
Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution
Collect, structure, and analyze large datasets to support strategic and operational decision‑making
Manage and lead team members while aligning priorities across a complex stakeholder landscape
Basic Qualifications
Fluent‑level proficiency in Japanese
15+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales
3+ years of people management experience, including leading senior or experienced team members
Strong logical thinking and problem‑solving skills with a structured, data‑driven approach
High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities
Proven ability to extract insights from data and translate them into practical business strategies
Preferred Qualifications
Business‑level proficiency in English and/or Korean
Experience working in startup or high‑growth environments
Strong sense of ownership with the ability to manage multiple priorities simultane