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Direct Labour and Maintenance Manager

grosvenor
Companygrosvenor
CategoryOperations & Admin
LocationEaton Estate, Eccleston, Chester, CH4 9ET
Remote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted10 Jul 2026
Last verified9 Aug 2026
SourceEmployer ATS (workday)
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Description
Department - Building Services  Team (Estate Management Dept) Primary location  - Eaton Estate, Chester Contract type - Permanent Working pattern - Full Time, on-site, 40 hours per week Mon - Fri Main purpose of role The primary purpose of the role is to lead and manage the direct labour team in the delivery of projects, reactive   maintenance   and planned maintenance activities across the   Eaton E state. The role holds lead responsibility for the effective planning, procurement, resource   management   and delivery of works undertaken by the direct labour team , ensuring that activities are carried out safely, efficiently and to the required quality,   cost   and programme standards. Working closely with the Director of Building Services , the team’s in-house building surveyors   and wider estate management colleagues, the role supports the delivery of operational and strategic estate   objectives   through proactive coordination of maintenance and minor works activity. The role requires a proactive, self ‑ motivated individual with strong experience across   construction and   the built environment, capable of setting and upholding   appropriate standards   across the Estate. It plays a key role in shaping processes and systems to ensure the effective   delivery of projects by the direct labour team and the delivery of reactive and planned   maintenance   activities across the estate .   The role also carries significant responsibility for the management and oversight of the Estate’s consultant and contractor supply chain in relation to building maintenance. Key r esponsibilities • Oversight and delivery of all project s   identified   for delivery by the in-house direct labour team   comprising   carpenters, masons,   labourers   and electricians . • Oversight and delivery of   specific   planned   maintenance   projects as directed by department head and   estate management team colleagues. • Oversight of reactive maintenance activities   and line management of reactive maintenance manager. • Quality assurance   (clerk of works role) in support of wider Building Services Team project and maintenance activities . • To ensure H&S responsibilities are fulfilled, including: • Ensure compliance with statutory requirements, health and safety regulations, and industry best practices. • To have responsibility for personal safety and the safety of others • To ensure that all H&S responsibilities are fulfilled and that safety and welfare is maintained • Plan enough time for work to be done in a healthy and safe way • To assume delegated authority to take aversive/proactive action where   appropriate to   prevent a potential situation escalating to an accident or health and safety failure • Prepare,   update   and communicate all required RAMS for direct labour team activities. • Manage PPE and safety equipment requirements of the direct labour team. • Manage and oversee the servicing of all direct labour team assets ,   vehicles   and equipment . • Manage and oversee occupational health monitoring   and actions arising in   rel ation   to   the direct labour team. • Management of environmental compliance requirements including waste management. • Manage and oversee   occupational   training delivery   for all direct labour team operatives. • F ull compliance with RAMS, PUWER, CDM and estate H&S procedures across all direct labour   equipment and   activities. • Liaise with Health and Safety representatives for incidents/accidents/ill-health investigations, carry out training needs analysis and arranging training, plan for and provide suitable and sufficient resources to meet policy requirements. • Manage maintenance   and compliance   records and documentation for audit and reporting purposes. • To   assist   with audit processes with a commitment to continuous improvement. • Lead, a ttend   and input into   team   meetings as   required . • To complete any other duties as   required   from time to time • The role may require   additional   travel from the principal location from time to time • The role will require the employee to be available out of hours on an emergency basis   and as a result it is   anticipated   that the role will be housed in an estate property for better performance of duties • Some weekend work may be   required   from time to time E ssential skills and attributes: Knowledge,   Skills   and Experience • Recognised trade qualification (e.g. City & Guilds, NVQ Level   3 or 4   in a construction trade or maintenance operations) • Relevant management   / professional   qualification within the construction and built environment sector • Strong technical competence   in   construction and maintenance. • D emonstrable knowledge and competence in understanding and discharging legal responsibilities relating to construction,   maintenance   and property management • Full driving licence Project   Delivery • Strong project management and organisational skills, with the ability to prioritise workloads and manage competing demands. • Demonstrates commercial awareness, including budget control, value for money and delivery to agreed financial targets. • Delivers   high ‑ quality   outcomes to agreed programmes while   operating   within time and budget constraints. • Applies specialist   expertise   effectively,   maintaining   up ‑ to ‑ date   technical knowledge and awareness of relevant legislation and best practice. Personal   Attributes • Self ‑ motivated   and capable of working autonomously to achieve agreed   objectives . • Strong   problem ‑ solving   skills with a proactive,   solutions ‑ focused   mindset and attention to detail. • Excellent communication and stakeholder management skills, with the ability to engage, influence and build positive working relationships. • Adapts confidently to change, managing uncertainty and supporting the communication and implementation of   new ideas . • Committed to continuous learning and professional development, actively   seeking   to capture and share knowledge. • Communicates with clarity and focus, differentiating clearly between fact,   opinion   and professional judgement. • Plans and organises work effectively by setting standards, developing processes and monitoring performance. • Demonstrates integrity,   professionalism   and a strong   customer ‑ focused   approach in all interactions. All employees must uphold the shared values of Grosvenor : • Integrity , be honest,   fair   and open • Trust , be loyal, reliable and deliver on commitments • Respect , be inclusive, straightforward, collaborative, caring and thoughtful Key performance indicators • Works Programme Delivery – Delivery of agreed works / planned projects to programme, cost and quality targets. • Reactive Maintenance Performance – Percentage of reactive jobs responded to and resolved within agreed SLA targets (by priority band). • Health & Safety Performance – reportable incidents;   audit reports • Quality of Workmanship – Low defect and re ‑ attendance rates on completed works; acceptable outcomes at inspection and handover. • Resource Utilisation & Productivity – Effective deployment of direct labour resource . • Cost Control– Delivery of works within approved budgets and   accurate ,   timely   internal labour and materials recharges. • Statutory & Compliance Works Completion – Completion of statutory, compliance and safety ‑ critical   duties   within required timescales and without escalation. • Customer & Stakeholder Satisfaction – Positive feedback from tenants, estate teams and internal clients on responsiveness,   communication   and quality of delivery. • Contractor Interface & Integration – Effective coordination of contractors working alongside direct labour to   maintain   safe,   efficient   and coordinated site delivery. • Data, Reporting & Forecasting – Timely and reliable reporting of work volumes, progress,   costs   and emerging risks to support proactive decision ‑ making   by department head and estate senior leadership team . For the better performance of duties, this role will be housed within the vicinity of the Eaton Estate in an Estate property. To apply for this job please click on "Apply". To begin your application you will be asked to create an account. Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here - https://www.grosvenor.com/legal/recruitment-privacy-notice