Job Opportunities API

This Volunteer Placement is Located in: Kingston, Jamaica Start Date: October 2026 Placement Length: 5 months Language Requirements: English Level 5-Fluent Eligibility: Open to Canadian Citizens and Permanent Residents of Canada only The Volunteer’s Role Use your business process and digital strategy expertise to help small and medium-sized enterprises work smarter, grow stronger, and build lasting resilience. Are you ready to turn digital possibilities into practical business results? In this placement, you will work alongside the Private Sector Organisation of Jamaica (PSOJ) to design and implement an SME Automation and Digital Tools Toolkit for its member organizations. You will help create a clear, accessible digital maturity pathway that enables small and medium-sized enterprises to assess their readiness, streamline everyday processes, adopt affordable digital solutions, and improve productivity. Through a hands-on pilot, you will support participating organizations and their leaders as they move from assessment to action, building the confidence and capabilities needed to sustain digital transformation. Your contribution will combine analysis, toolkit development, coaching, training, and results measurement. By translating complex technology choices into practical steps, you will help Jamaican SMEs become more efficient, competitive, and prepared for future growth. As a volunteer, you will: Assess digital readiness: Consult with PSOJ and participating SMEs, review current workflows and systems, and conduct practical assessments, including SWOT analysis, to identify gaps, priorities, and opportunities for automation. Create an SME Digital Maturity Framework: Design a clear framework and assessment tool that helps organizations understand their current level of digital maturity, establish a baseline, and identify realistic next steps. Develop the SME Automation and Digital Tools Toolkit: Research and recommend affordable, user-friendly tools for areas such as workflow automation, customer engagement, online sales, data management, collaboration, and performance tracking. Include selection criteria, implementation guidance, templates, and practical examples. Design the Digital Adoption Pathway: Map a step-by-step journey from readiness assessment and solution selection to implementation, staff adoption, monitoring, and continuous improvement. Lead a pilot program: Support selected organizations as they test the pathway and toolkit, tailor recommendations to their context, address implementation barriers, and document lessons that can strengthen future delivery. Coach and build capacity: Guide the Executive Director and participating SME leaders through technology decisions, change management, and adoption planning so they can confidently lead digital transformation within their organizations. Deliver training and knowledge transfer: Facilitate engaging workshops, demonstrations, and coaching sessions, and create accessible materials that PSOJ can continue using after the placement. Measure and communicate results: Establish baselines, track progress, gather feedback, and prepare concise recommendations and reports that show what worked, what needs refinement, and how the initiative can scale. Essential Qualifications: Bachelor's degree in organizational management, business administration, business process automation, or a related discipline. Essential Background: Demonstrated commitment to and understanding of youth development Experience in digital transformation, business process improvement, automation, or technology adoption Strong strategic planning and business management experience, including the development of organizational plans, operational plans, policies, or procedures Detail-oriented with proven problem-solving abilities and the capacity to exercise independent judgment Excellent written and verbal communication skills, with the abi