Job Opportunities API

About Trócaire  Trócaire is an International NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:   •          Promote Access to Justice;   •          Achieve Climate & Environmental Justice;   •          Ensure Women & Girls’ Protection, Voice & Influence;   •          Save Lives and Protect Human Dignity and   •          Mobilise the Public on the island of Ireland to achieve Global Justice.  Our work is rooted in Catholic Social Teaching and in our values of Solidarity, Courage, Participation, Perseverance and Accountability. The successful candidate will be a key member of the Enterprise Systems Team(EST). A dynamic and energetic team that is responsible for implementing, maintaining and improving our Enterprise Systems such as our ERP, CRM, HRIS, collaboration, content management, BI platforms and other “one off” solutions. A small EST provides support to approx. 500 staff located in 20 countries. Our Enterprise systems are built on 4 core platforms, namely Salesforce.com, Microsoft, Unit4 Business World, and Box.com. The successful candidate will work closely with colleagues from across the organisation to support, resolve technical issues and provide training on Trócaire’s Enterprise Applications. You will report to Head of Enterprise Systems, The job opportunity will be offered on a Specified Purpose Contract to cover maternity leave and is based in Maynooth. [1]To be considered for this role, you must already hold the necessary legal permissions to work and live in this location. Regrettably, we cannot offer work permit sponsorship or relocation assistance for this role. Key responsibilities System Administration: Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration Salesforce Unit4 (Agresso) Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso). Maintain detailed system. configuration and access management documentation. Enterprise Systems Design and Improvement: Provide technical and functional expertise in the design and enhancement of enterprise systems. Conduct in-depth analysis of existing systems to identify optimisation opportunities. Develop and propose improvements to system functionality, workflow, and user experience. Create detailed technical specifications for system enhancements and new feature implementations. Evaluate emerging technologies and their potential application to Trócaire's enterprise systems. Organisational Project Management: Lead and manage enterprise system improvement projects from conception to implementation. Develop comprehensive project plans, including scope, timelines, resources, and deliverables. Coordinate cross-functional teams to ensure successful project execution. Conduct thorough impact assessments and change management planning. Implement and monitor project metrics to track success and drive continuous improvement.   Day-to-Day Support: Provide backup support for monitoring the Digital Services helpdesk functions. Ensure seamless resolution of incidents and requests during primary staff absence Liaise with 3rd party suppliers to resolve critical system issues – Conduct targeted application training to m