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Digital Experiences Tech Lead

Citizens
CompanyCitizens
CategoryEngineering
LocationRhode Island
RemoteRemote
EmploymentNot stated
LevelLead
SalaryNot stated by the employer
Posted25 Jan 2024
Last verified12 Aug 2026
SourceThe employer's own careers page (company_site)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
The Digital Experiences Tech Lead is a critical senior agile and project management role within the Commercial Strategic that works to drive technology and data innovation and its delivery within the Commercial Bank.The role requires understanding of technology, tactical direction, change facilitation and project leadership across a variety of client and colleague-enhancing transformation opportunities, including: Client Experience, Employee Engagement, Workflow Optimization and Automation, leveraging technologies such as AI/ML, Advanced Data Analytics, Document Digitization, Intelligent Automation, APIs and Experience Personalization as appropriate within Commercial Banking journeys.Key Responsibilities:Work with business lines and support functions to identify business challenges and define use cases through data analytics and stakeholder interaction.Identify options and solutions to key business challenges, and develop compelling business cases for change - ensuring stakeholder engagement, negotiation and buy in.Support new innovative applications and change opportunities, including benefit assessment, prioritization and implementation sequencing.Develop roadmaps and tactical plans for technology solution and business benefit delivery.Oversee Proof of Concept and Pilot evaluations to prove hypotheses and promote high viability options.Advise and guide agile delivery of new use cases for proven technologies, including implementation and associated organizational change management.Desired Profile:Bachelors degree and/or 5+ years of relevant business experience in IT delivery, consulting, project portfolio management, software design/implementation, and/or user experience designCommercial/Wholesale Banking experience, and knowledge of Operations and operational support functions preferredAbility to synthesize complex technological content in order to communicate simply to audiences at different levels of the Commercial BankExcellent written, verbal and interpersonal skills, as well as the ability to support others through development and coachingTrack record of fostering collaboration, innovative thinking and long-term business relationshipsAdvanced problem solving and the ability to analyze data, identify trends and formulate business cases, implementation plans and effective status reportingAbility to multitask and prioritize in a fast-paced environment, working under own initiative to drive outcomes and resultsIs this job not quite the right fit? No worries, Meytier has hundreds of active, open jobs. Browse more opportunitieshere. If you’d like to connect with a Meytier champion for help in your job search, create an accounthere.