Job Opportunities API

Magnet Forensics is a global leader in digital investigative software. This Desktop Support Analyst role provides internal IT support to company employees, managing desktops, troubleshooting technical issues, and ensuring system availability and security. What You'll Do • Install, support, and manage desktop systems for employees • Analyze system and application logs to identify and resolve technical issues • Perform software updates, audits, and configuration changes while documenting all modifications • Monitor systems to verify hardware integrity and availability; review scheduled jobs • Document internal procedures and create knowledgebase articles for end-users • Provide technical support outside normal business hours and commute as required for after-hours emergencies What You Need • Bachelor's Degree or Diploma in Computer Science or related field, or equivalent experience • 2+ years of technical experience in administration and support of technical infrastructure • Strong understanding of Windows, Linux, and macOS operating systems • Strong understanding of Active Directory, Office 365, networking technologies, and web application environments • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) • Excellent problem-solving skills, personal integrity, and ability to work in ambiguous situations Nice to Have • Understanding of general asset management practices including procurement, assignment, and disposal