Job Opportunities API

Bilingual in French is MUST • Client is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US. • The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. • The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. • Candidates should speak and write both English and French. • The Support Analyst will provide support to End Users on a variety of computing issues. • Diagnose, resolve, and follow-up on issues relating to various user computing issues • Provide technical support by phone, remote access, deskside, or site visits as required • New hire device setup/Imaging • Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance • Device inventory management· Position may require working extended hours or occasional night/weekend as required • Excellent communication skills both verbal and written • Ability to multi-task in a fast-paced environment • Office 365 Productivity Tools • VPN troubleshooting/connectivity • Mobile Device Support • Follow client Compliance standards Abhishek Kumar 469 409 4080