Job Opportunities API

About the Role As a Deskside Support Technician (d/f/m) - Level 2 , you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in Wörth am Rhein. Work Model – 100% Onsite (Wörth am Rhein, Germany) At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Wörth am Rhein, Rheinland-Pflaz . Key Responsibilities Site Lead Responsibilities • Responsible for Field Support (FS) operations across one or multiple sites . • Provide VIP support and oversee the on-site support team. • Offer technical training to junior team members. Technical Support & Operations • Deliver IMAC (Install, Move, Add, Change) services. • Perform break‑fix support for end-user hardware and software. • Stage, build, and image systems using the standard client image (eCore) . • Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor . • Complete special projects as requested by the customer. • Conduct data collection and preservation activities relevant to migrations and eDiscovery . Required Qualifications • Strong communication skills. • Proficiency in German to collaborate with German‑speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)) • Strong analytical and troubleshooting abilities. • Solid understanding of Microsoft Windows Operating Systems . • Strong working knowledge of MS Office and standard business applications. • Excellent customer support and stakeholder-facing skills. • 2–4 years of deskside or field support experience. • A+, MCP, MCSE or equivalent certifications (desired). Technical Skills • Basic knowledge of: • Networks • Telecom • Compute/storage • Advanced knowledge of macOS & iOS environments and related administration. • Advanced understanding of macOS imaging & endpoint deployment . • Basic understanding of policies, user certificates, and keychain design/management. • Advanced mobile device support expertise.