Job Opportunities API

In your role as Deputy Head of International Account Management, you actively support the leadership and development of the account management team and act as a substitute for the Head of Department during their absence. You serve as a key coordination interface between customers, production planning, IT, and procurement, making a significant contribution to the successful execution of customer projects and technical integrations. Your Tasks • Supporting the further development and performance of the account management team • Strategic management of existing key accounts with overall responsibility for customer satisfaction • Planning and coordinating customer system integrations via API interfaces in close collaboration with Production, Procurement, and IT • Managing department-specific and cross-departmental projects • Ensuring smooth and efficient process and order handling from data intake through to shipping • Analyzing production and performance data to identify optimization opportunities • Preparing reports to support strategic decision-making • Monitoring costs, KPIs, timelines, and quality standards • Actively contributing to the continuous improvement of processes, workflows, and system structures What makes you stand out • Professional experience in account management within the printing industry • In-depth knowledge of production processes from printing through finishing • Initial experience in team leadership and team development • Analytical, solution-oriented mindset and structured working style • Strong to very strong skills in Excel and basic knowledge of working with databases • Good to very good written and spoken German and English skills • Excellent communication and presentation skills • Strong customer focus, assertiveness, and structured project management capabilities