Job Opportunities API

Job Description Front Desk Receptionist needed in Portage, MI! We are looking for an experienced Front Desk Receptionist to join our team and play a key role in delivering high-quality customer service to our patients. The Front Desk Receptionist communicates with patients regarding their insurance and treatment plans, and with insurance companies regarding benefits, claims and pre-authorizations. You will also be responsible for checking patients in/out for appointments, scheduling and answering phones. Schedule: Full-time, Mondays through Thursdays • Mondays and Wednesdays: 7:00 AM to 4:50 PM (closed 12:00–1:00 PM for lunch) • Tuesdays and Thursdays: 7:00 AM to 2:00 PM Compensation & Benefits: • Competitive pay, based on experience • Paid time off (PTO) • Complimentary dental care for employees and discounts for family members • Supportive office culture that values team input • Paid continuing education • 401(k) with employer contribution Essential Duties: • Deliver excellent patient customer service and support a strong team environment • Commit to professional and personal growth • Demonstrate a high standard of performance in all duties • Problem-solve independently and collaborate effectively • Show empathy and build trust with patients and teammates • Check patients in and out for appointments • Register new patients, correctly inputting demographic and insurance information • Determine insurance eligibility, limitations and payment estimates necessary for accurate treatment plans • Send claims to insurance companies with needed documentation • Prepare needed paperwork for visits • Schedule appointments • Answer phone calls and respond to patient texts and emails • Process patient payments Required Knowledge, Skills, and Abilities: • Maintain professionalism and top-notch customer service in a fast-paced setting • Knowledge of HIPAA standards and safety procedures • Proficient with dental software (Eaglesoft preferred) and Microsoft Office • Ability to answer patient questions regarding their treatment plans-the procedures planned, timeline and costs associated with the plan • Strong organization skills, time management, and communication skills • Ability to accept feedback and follow instructions Licenses and Certifications: • High school diploma or equivalent (required) • Minimum of one-year relevant dental experience required, 2+ years preferred If you're ready to grow in a positive, team-focused environment and make a difference in patient health, we’d love to hear from you.