Job Opportunities API

db G roup is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café. We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties. We are currently recruiting for the following position: • Front Office Agent Front Office Agent – Role Overview As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times. Key Responsibilities • Handle guest check-ins, check-outs, and reservations efficiently • Provide accurate information about hotel services and local attractions • Respond to guest queries and resolve issues in a professional manner • Process payments and maintain accurate records • Liaise with other departments to ensure smooth guest experiences • Maintain front desk standards in line with company procedures Requirements • Previous experience in a front office or guest service role is preferred • Excellent communication and interpersonal skills • Strong customer service orientation • Ability to work shifts, including weekends and public holidays • ability to speak in Polish, German or French