Job Opportunities API

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us. Job Purpose:                                                                               The Data Center Technician ensures that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment.  By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment).  Our data center maintains several work shifts and this position is anticipated to primarily work 7:00 AM – 3:30 PM .   Responsibilities: Preparation, assembly and installation of racks, servers, storages and network equipment Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.) Installation and documentation of cabling for network connectivity (Ethernet, Fiber) Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed Maintain safety and security protocols, and clean work environments within the Data Center Escort sub-contractors/vendors as needed Asset tracking of inventory using internal tools for all hardware installed in the Data Center Identify assets within the RMA period and provide them to Provisioning for replacement Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers Local and domestic travel to maintain equipment colocation(s) Potential international travel for support and training Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends (typically approximately every 7 weeks), and on-call, with punctual attendance and attentiveness to the schedule Contribute to internal knowledgebase to maintain up-to-date documentation Change management including defragmenting racks, IT equipment moves, and planned events Assist with other duties assigned by Data Center Service Team Leader or Head of Operations Required Qualifications: High school diploma, GED, or equivalent work experience 1-2 years of experience working in an IT role with an emphasis on hardware and/or infrastructure. A+ or Network+ Certification or equivalent work experience Demonstrate strong spoken and written communication skills Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc. General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.) Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s) Preferred Qualifications: Teamwork experience in a 24/7 rotational shi