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Danish Speaking Fitbit Customer Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting top multilingual talent with world-class employers across a wide range of industries. We specialize in placing Danish-speaking professionals and other language specialists into rewarding, career-defining roles throughout Europe and beyond. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and premium recruitment experience from first contact to successful placement. Job Overview We are currently seeking a motivated and customer-focused Danish Speaking Fitbit Customer Support Specialist to join our growing team on-site in Sofia, Bulgaria. This exciting opportunity places you at the heart of the Fitness & Wellness industry, where you will serve as the primary point of contact for Danish-speaking customers who rely on their Fitbit wearable technology to support their health, fitness, and wellness journeys. If you are passionate about fitness and wellness, thrive in a dynamic support environment, and are looking for Danish-speaking jobs that offer genuine career growth, this Danish Speaking Fitbit Customer Support Specialist position in Bulgaria is the perfect next step for you. Key Responsibilities Deliver outstanding customer support to Danish-speaking Fitbit users via phone, email, and live chat, resolving product and service queries with professionalism and empathy. Assist customers with Fitbit device setup, synchronisation, app functionality, and account management to ensure a seamless fitness and wellness experience. Troubleshoot technical issues related to Fitbit wearables, including hardware concerns, software updates, and connectivity problems with fitness tracking platforms. Educate Danish-speaking customers on Fitbit's full range of health and wellness features, including heart rate monitoring, sleep tracking, activity goals, and nutrition logging. Process warranty claims, product replacements, and escalate complex technical issues to the appropriate internal teams in a timely manner. Maintain accurate and detailed records of all customer interactions and resolutions within the CRM system, adhering to established quality and compliance standards. Proactively identify trends in customer feedback and communicate insights to team leaders to help improve the overall Fitness & Wellness customer support experience. Collaborate with colleagues and supervisors to consistently meet or exceed key performance indicators, contributing to a positive and high-performing team culture. Requirements Native or fluent Danish language skills (spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally with Danish-speaking customers. Valid EU passport (mandatory). A genuine interest in fitness, wellness, wearable technology, or health-focused consumer products is highly advantageous. Previous experience in customer support, technical helpdesk, or a related client-facing role is preferred but not strictly required — full training is provided. Strong problem-solving abilities with a customer-first mindset and the ability to remain calm and professional under pressure. Good working knowledge of digital tools, mobile applications, and basic technical troubleshooting processes. Excellent communication skills in English (in addition to Danish) to collaborate effectively within the international team environment. Benefits What We Offer Competitive Monthly Salary tailored to reflect your skills and experience in the Fitness & Wellness customer support space. Fully Paid Training programme to ensure you are fully equipped and confident from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package — including round