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Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking End User Support Specialist. This position is tailored for energetic individuals who are keen to provide excellent support in a tech-savvy environment. As a Danish Speaking End User Support Specialist, you will be responsible for assisting Danish-speaking clients by resolving their technical inquiries and delivering a superb user experience. Responsibilities Provide exceptional support to end users in Danish via various communication channels, including phone, email, and chat. Diagnose and troubleshoot technical issues related to software, hardware, and networking. Offer guidance and training to users on how to utilize different applications effectively. Document all support interactions and resolutions in the ticketing system for accurate record maintenance. Collaborate with technical teams for the escalation of complex problems and suggest improvements to support processes. Conduct follow-up communication with users to confirm their issues are resolved and they are satisfied with the support received. Stay updated on new technology developments and changes to improve service quality. Requirements Fluency in Danish and English is essential, with excellent communication skills in both writing and speaking. Previous experience in end user support or a customer service-oriented role is highly desirable. Strong problem-solving skills and the ability to effectively address technical challenges. Excellent customer service mindset and a passion for helping others. Familiarity with support ticketing systems and remote support tools is a plus. Able to juggle multiple priorities and work independently in a fast-paced environment. A genuine interest in technology and a commitment to continuous learning. Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...